US Property Restoration Project Coordinator

Remote Raven; Philippines; Remote; PHP 577,000 - 822,000; Full time

Benefits offered by this job

Up to $8/hour

100% remote work

Full-time role

Job summary

Remote Raven seeks a Project Coordinator to keep the operational picture on restoration projects across the Phoenix and Tucson markets handled fully remotely. You will track active jobs, maintain clean data, and drive calls to keep work moving within Arizona business hours.

You will report to operations and collaborate with field crews and internal teams. The role demands 3+ years of coordination, strong Excel skills, and excellent English communication.

Qualifications

• 3+ years of project coordination experience in construction/restoration.
• Advanced Microsoft Excel proficiency with multiple sheets and lookups.
• Full Microsoft Office Suite proficiency (Word, Outlook, Teams).
• Experience using job management or project tracking software.
• Excellent English communication, written and spoken.
• Speed and accuracy must be combined.
• Ability to manage multiple projects in a fast-paced environment.
• Self-starter mentality to identify and act without direction.

Responsibilities

• Coordinate and track multiple active restoration/construction jobs in the job management system.
• Keep job data current and accurate across systems and Excel.
• Monitor progress, identify delays, and take action to stay on schedule.
• Coordinate with internal teams and field crews to meet milestones.
• Build and manage detailed Excel spreadsheets; audit for accuracy.
• Make outbound calls to clients, field personnel, and insurers for updates.
• Respond to inquiries promptly and professionally by phone and email.
• Communicate using the full Microsoft Office Suite daily; produce reports.
• Prioritize tasks in a high-volume environment and flag issues early.

Skills

Project coordination

Advanced Excel

MS Office

Job management software

English communication

Speed and accuracy

Multitasking

Self-starter

Construction/restoration experience

Tools

Hubstaff

Excel (advanced)

Office Suite

Job description

Our client is a commercial-only property restoration company serving property managers, building engineers, general contractors, and facility managers across the Phoenix and Tucson markets in Arizona. They handle water damage restoration, mold remediation, asbestos abatement, biohazard cleanup, and fire and smoke damage restoration, with 24/7/365 emergency response and a two-hour on-site commitment. Their work is concentrated in occupied buildings, which means every job has to move fast without disrupting the tenants and businesses still operating inside it.

They are hiring a Project Coordinator to hold the operational picture together. This is the person who tracks every active job, keeps the data clean enough that anyone can trust it, and drives the phone calls that keep work moving. It is a fast, high-volume, detail-heavy seat, and it is the seat the rest of the team relies on to know where things actually stand.

You will report into the operations side of the business and work alongside internal teams and field crews. The role is fully remote and runs on US Arizona business hours.

Key Responsibilities

Job Coordination & Tracking

• Manage and track multiple active restoration and construction jobs at the same time inside the company's job management system (training on the specific platform is provided)
• Keep all job data current, accurate, and organized across the job management system and Excel at all times — this record is the backbone of operations and it is maintained with precision
• Monitor job progress, identify what is behind schedule, and take action to keep things moving without being asked
• Coordinate with internal teams and field crews so job milestones are hit, and communicate and address any delay immediately

Excel & Spreadsheet Management

• Build, maintain, and manage detailed job-level spreadsheets in Microsoft Excel — this is a heavy Excel role
• Audit your own work for accuracy before it goes anywhere, because errors slow everyone down and rework costs time the team does not have

Client Communication — Calls & Email

• Make a solid volume of outbound calls to clients, field personnel, and insurance contacts to provide job updates, gather information, confirm scheduling, and resolve open items
• Handle inbound client inquiries professionally and with urgency, because these clients are dealing with property emergencies and need fast, clear answers
• Follow up relentlessly on anything outstanding — if a client has not responded, you call again
• Communicate in writing by email with the same speed, clarity, and professionalism you bring to the phone
• Strong verbal and written English is non-negotiable, because you are the voice of the company on many of these calls

Microsoft Office Suite

• Work confidently and efficiently across the full Microsoft Office Suite — Word, Excel, Outlook, and Teams are daily tools
• Produce documentation, reports, and correspondence that are clean, accurate, and professional

Multitasking & Prioritization

• Manage a high volume of concurrent jobs, calls, emails, and data tasks without losing accuracy or speed
• Prioritize aggressively — you know what is on fire and what can wait, and you act accordingly
• Flag issues the moment they surface so the team can respond before a small problem becomes a big one

Required Qualifications

• 3 or more years of project coordination experience in construction, restoration, or a closely related field. This is a hard requirement.
• Advanced Microsoft Excel proficiency. You build and maintain complex, multi-sheet spreadsheets confidently and accurately, including lookup formulas and conditional formatting.
• Full Microsoft Office Suite proficiency. Word, Outlook, and Teams are part of the daily workflow.
• Experience using job management or project tracking software. Training on this company's specific platform is provided, but you must be able to pick up a new system fast.
• Excellent English communication, written and spoken. You will be on the phone with US commercial clients regularly and you need to represent the company at a high level.
• Speed and accuracy together. Neither one is accepted without the other.
• Proven ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment.
• A self-starter mentality. You identify what needs to happen and you do it, without waiting to be directed.

Preferred Qualifications

None of the following is required. Each one shortens your ramp.

• Direct experience in property restoration — water damage mitigation, mold remediation, fire and smoke, asbestos abatement, or biohazard
• Hands-on use of a restoration or construction job management platform such as Albi, DASH, PSA, Restoration Manager, Xactimate, JobNimbus, Procore, or Buildertrend
• Experience coordinating work inside occupied commercial buildings, where tenant access windows and after-hours scheduling are part of the job
• Experience speaking with insurance adjusters or carriers as part of a claims or job-status workflow
• A track record of working a shift aligned to US business hours

Tools & Software

• Job management system — a restoration-specific job platform is the primary system of record. Training is provided.
• Microsoft Excel (advanced) — the second system of record, used daily for job-level tracking.
• Microsoft Outlook, Word, and Teams — daily communication, documentation, and collaboration.
• Hubstaff — time tracking.

What Makes You a Great Fit

• You open the job board first thing in your shift and already know what needs attention today, without anyone telling you.
• Your Excel files are clean, current, and correct — every time, not most of the time.
• Clients feel taken care of when they talk to you. You are clear, fast, and confident on the phone.
• You work three steps ahead. You are already handling what is coming before it arrives.
• You would rather make the awkward follow-up call today than explain the delay tomorrow.
• Pressure sharpens your focus instead of slowing you down.

This Role Is Not a Fit If

• You are slow to respond to emails or messages.
• You need detailed instructions before acting on something routine.
• You make errors in spreadsheet data and do not catch them yourself.
• You are uncomfortable making a high volume of client calls.
• You struggle to hold more than a few things at once.

What We Offer

• Up to $8/hour
• 100% remote work
• Full-time role