Customer Service Representative

One Outsource Direct Corporation; Manila; On-site; PHP 268,000 - 402,000; Full time

Job summary

One Outsource Direct Corporation is seeking a Customer Service Representative to assist international customers with online shopping needs. The role involves handling inquiries, resolving concerns, providing order assistance, and ensuring a positive experience through professional and timely support.

You will answer questions about payments, deliveries, returns, refunds, and product details, document interactions, and coordinate with other teams to keep orders on track.

Qualifications

• Experience in customer service, BPO, ecommerce, or retail is preferred.
• Excellent verbal and written English communication.
• Strong customer service and problem-solving skills.
• Computer literate and comfortable using online platforms and customer service tools.
• Can multitask and work in a fast-paced environment.

Responsibilities

• Assist customers with orders, payments, deliveries, returns, refunds, and product concerns.
• Resolve customer issues efficiently while maintaining a positive customer experience.
• Provide accurate information about products, promotions, policies, and order status.
• Handle complaints professionally and escalate complex concerns when necessary.
• Document interactions and update records accurately.
• Coordinate with relevant teams regarding order and delivery concerns.
• Meet established customer service, quality, and productivity targets.
• Maintain professionalism when communicating with international customers.

Skills

Customer service

English communication

Multitasking

Problem solving

Computer literacy

Tools

CRM software

Job description

We are looking for a customer-focused Customer Service Representative to assist international customers with their online shopping needs. The role involves handling customer inquiries, resolving concerns, providing order assistance, and ensuring a positive shopping experience through professional and timely support.

Key Responsibilities

• Assist customers with orders, payments, deliveries, returns, refunds, and product concerns.

• Resolve customer issues efficiently while maintaining a positive customer experience.

• Provide accurate information about products, promotions, policies, and order status.

• Handle complaints professionally and elevate complex concerns when necessary.

• Document customer interactions and update records accurately.

• Coordinate with relevant teams regarding order and delivery concerns.

• Meet established customer service, quality, and productivity targets.

• Maintain professionalism when communicating with international customers.

Qualifications

• With customer service, BPO, e-commerce, retail, or related experience is preferred.

• Excellent verbal and written English communication skills.

• Strong customer service and problem-solving skills.

• Computer literate and comfortable using online platforms and customer service tools.

• Can multitask and work in a fast-paced environment.

• Willing to work onsite or based on the required work arrangement.