Customer Service Representative

Alpha Pioneer Marketing Pte Ltd; Manila; Remoto; PHP 201.000 - 357.000; Tempo pieno

Descrizione del lavoro

Alpha Pioneer Marketing Pte Ltd in the Philippines seeks a detail-oriented Customer Service Representative to manage sourcing, sales quotations, shipments, and customer inquiries while supporting the sales process.

The role emphasizes accurate order processing, database maintenance, and coordinating with HQ for timely deliveries and billing. It offers work-from-home flexibility and standard weekday hours.

Competenze

• Proven experience as a Customer Service Representative or similar role.
• Minimum Diploma in Business, Sales, Marketing, or related field.
• Attention to detail and problem-solving skills.
• Ability to work independently and manage time effectively.
• Ability to work well in a team and under pressure.

Mansioni

• Process sales orders accurately and in a timely manner.
• Prepare and issue quotations.
• Maintain and update customer databases.
• Act as a point of contact for customers regarding orders, deliveries, and inquiries.
• Coordinate with HQ to ensure timely delivery, stock availability and billing.
• Support the sales team with administrative tasks.
• Ensure all sales documentation is compliant with company policies and procedures.

Conoscenze

Customer service experience

Attention to detail

Time management

Team player

Formazione

Diploma in Business, Sales or Marketing

Descrizione del lavoro

We are seeking a detail-oriented and proactive Customer Service Representative to join our team at Alpha Pioneer Marketing Pte Ltd. You will be responsible for managing sourcing, sales quotation, monitoring shipment, handling customer inquiries, and ensuring the smooth operation of the sales process. Your role will be essential in helping the team meet targets and deliver an excellent customer experience.

Job Description

Process sales orders accurately and in a timely manner.

Prepare and issue quotations

Maintain and update customer databases.

Act as a point of contact for customers regarding orders, deliveries, and general inquiries.

Coordinate with HQ to ensure timely delivery, stock availability and billing.

Support the sales team with administrative task.

Ensure all sales documentation is compliant with company policies and procedures.

What we're looking for

Proven experience as a Customer Service Representative or similar role.

Minimum Diploma in Business, Sales, Marketing, or related field.

Attention to detail and problem-solving skills.

Ability to work independently and manage time effectively

Ability to work well in a team and under pressure

Additional Information

This position will be stationed in Phillippines.

Able to Work from Home

Working Hours: Monday to Friday (8:30am to 6:00pm)

Your application will include the following questions:

• Which of the following statements best describes your right to work in the Philippines?
• What's your expected monthly basic salary?
• How many years' experience do you have as a customer services representative?
• Which of the following types of qualifications do you have?

What can I earn as a Customer Service Representative