Customer Service Representative

Quanta Philippines; Mandaluyong; On-site; PHP 201,000 - 290,000; Full time

Job summary

Quanta Philippines seeks an entry-level CSR to handle SAP-based order processing and coordination with Sales Agents from its Mandaluyong office. Fresh graduates are welcome; strong communication and data handling skills are essential. You will ensure accurate orders, timely deliveries, and uphold company standards in documentation.

The role requires attention to detail, the ability to learn quickly, and a customer-service mindset to support smooth operations in a busy environment.

Qualifications

• Bachelor's/College Degree in Business Studies/Administration/Management or equivalent.
• Keen to details (listening skills).
• Willing to be trained and flexible; fresh graduates welcome.
• Experience in Customer Service is an advantage.
• Willing to report to Mandaluyong address.

Responsibilities

• Receive and retrieve Purchase Orders/Sales Orders, process in SAP, and facilitate approval to Credit & Collection, ensuring delivery to customers.
• Coordinate with Sales Agents by arranging Purchase Order / Sales Orders based on customer order frequency.
• Manage documentation: encode POs/SOs in SAP; ensure correct delivery documents (SI/WR/DR).
• Maintain product awareness by staying updated with SKU lists and memos from Marketing.
• Ensure integrity, accuracy, completeness, and timeliness in report submissions; perform other duties as assigned.

Skills

Oral & Written

SAP

Reports tools

MS Office

Data analysis

Interpersonal skills

Team player

Education

Bachelor's degree

Job description

Job description

Job Description

• Candidate must possess at Bachelor's/College Degree in Business Studies/Administration/Management or equivalent.
• Keen to details (listening skills)
• willing to be trained and flexible
• No experience required . Fresh Graduates are welcome to apply
• Required Skill(s): Effective Oral & Written Communication, Knowledgeable in SAP, Proficient in reports creation tools, spreadsheet and word-processing applications. Knowledge in creating presentations (e.g. MS Powerpoint) Proficiency in MS Office (Word, Excel & PowerPoint) Knowledge in data analysis, intrapersonal skills, inter-personal skills, results-oriented, hardworking, service-oriented; results-driven, creative and innovative; team-player; high stress tolerance; high regard for ethics and integrity
• Experience specialized in Customer Service or equivalent is an advantage.
• Willing to report Quanta Paper-with office address 149A Rev. Aglipay Street, Brgy Zuniga Mandaluyong City

JOB RESPONSIBILITIES

This position’s primary responsibility is to receive and retrieve Purchase Orders/Sales Orders, immediate processing in SAP, facilitate approval to Credit & Collection and ensure delivery to customers. The secondary responsibility is to manage coordination with Sales Agents by coordinating Purchase Order / Sales Orders based on customer order frequency. The CSR may be given other tasks by his/her immediate superior as may be required during the course of fulfilling job-related activities.

1. Managing the documentation

• Ensure that all purchase orders and sales orders retrieve and receive for the day are encoded in SAP System within the day/processing cut-off.
• Ensure that the Sales Orders (SOs) are processed in the correct company delivery documents (Sales Invoice – SI /Warehouse Receipt- WR and Delivery Receipts-DR).
• Ensure correctness of the customer name, delivery or ship to address, delivery date, delivery quantity, sales prices, sales discounts and total amount.
• Adhere to the required number of lines per delivery document to avoid the cancellation of the document.
• Ensure that all delivery instructions are properly attached to the delivery documents.
• Ensure that delivery schedule needing delivery advice prior to delivery are confirmed with the customers.

2. Product Awareness

• Keep self-updated with the different products by regularly reviewing the updated SKU list and memos from Marketing Department.

3. Other Job-Related Tasks

• Ensure Integrity, Accuracy, Completeness and Timeliness (I-ACT) in the submission of reports.
• Adhere to set company standards pertaining to care and maintenance of company assets.
• Perform other job-related duties and functions that may be assigned by the superior from time to time.

Job Type: Full-time

Ability to commute/relocate:

• Mandaluyong City: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)