Customer Service Representative

KMDC Employment Services; Isabela; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Commission

Performance Bonus

Incentives

Health Maintenance Organization (HMO)

Job summary

KMDC Employment Services is seeking a customer service representative in a hybrid role based in Isabela, Philippines. The ideal candidate will have a bachelor's degree and 0–2 years of call center experience. Responsibilities include assisting customers with inquiries, managing accounts, and maintaining product knowledge. Strong proficiency in English and excellent communication skills are essential. Benefits include performance bonuses and health insurance coverage.

Qualifications

• 0–2 years of call center experience.
• Ability to handle customer complaints with empathy and efficiency.

Responsibilities

• Assist customers with inquiries and provide solutions to their issues.
• Process orders and manage customer accounts effectively.
• Maintain a high level of knowledge about products and services.
• Communicate with customers through various channels, including phone, email, and chat.
• Document customer interactions accurately for future reference.

Skills

Proficient in English Language

Strong customer service skills

Excellent communication skills

Strong problem-solving abilities

Positive attitude

Education

Bachelor’s degree in any field

Job description

Hybrid - Isabela No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Commission, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

• Assist customers with inquiries and provide solutions to their issues.
• Process orders and manage customer accounts effectively.
• Maintain a high level of knowledge about products and services.
• Communicate with customers through various channels, including phone, email, and chat.
• Document customer interactions accurately for future reference.

Requirements

• Educational Qualifications: Bachelor’s degree in any field.
• Experience Level: 0–2 years call center experience
• Skills and Competencies: Proficient in English Language; strong customer service skills.
• Responsibilities and Duties: Ability to handle customer complaints with empathy and efficiency.
• Qualities and Traits: Excellent communication skills; strong problem-solving abilities; positive attitude.
• Location: Must be residing in Isabela.