Customer Service Representative

Choice Technologies Philippines Inc; Davao City; On-site; PHP 201,000 - 312,000; Full time

Job summary

Choice Technologies Philippines Inc is seeking a customer service coordinator to manage inbound and outbound calls, address customer concerns, and coordinate with technicians and service partners to ensure responsive support.

You will schedule appointments, update records in company systems, and uphold service standards while adhering to policies. This role focuses on timely, accurate service delivery in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls to customers, technicians, and service partners.
• Assist with customer concerns, service requests, work orders, and appointment scheduling.
• Coordinate with customers, technicians, and internal teams to ensure timely and accurate service.
• Maintain accurate records and update relevant information in company systems.
• Follow company policies and service standards while meeting quality, productivity, attendance, and performance expectations.

Job description

• Handle inbound and outbound calls to customers, technicians, and service partners.

• Assist with customer concerns, service requests, work orders, and appointment scheduling.

• Coordinate with customers, technicians, and internal teams to ensure timely and accurate service.

• Maintain accurate records and update relevant information in company systems.

• Follow company policies and service standards while meeting quality, productivity, attendance, and performance expectations.