Customer Service Representative

TerraBarn Inc.; Cavite City; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

HMO health & wellness

Retirement Plan

Job summary

TerraBarn Inc. in Cavite City is hiring on-site for a Customer Service / Sales Order Processor.

You will be the primary client contact, manage order entry from receipt to fulfillment, and provide production status updates to ensure timely deliveries. The requirements include a Bachelor’s degree in Business Administration or related field, 1–3 years in customer service or order processing (manufacturing/printing a plus), and strong communication with proficiency in MS Office and order-management

Qualifications

• Bachelor’s degree in Business Administration or related field (or equivalent experience).
• 1–3 years of experience in customer service, sales order processing, or a similar client-facing role; manufacturing/printing industry experience is a plus.
• Strong communication and multitasking skills.
• Proficiency in MS Office and order management systems.

Responsibilities

• Process and monitor Sales Orders from receipt through fulfillment, ensuring accuracy and completeness.
• Provide clients with regular updates on production line status and expected delivery timelines.
• Respond to client inquiries, concerns, and order changes promptly and professionally.
• Coordinate with Production/Manufacturing teams to track order progress and flag delays.
• Support Accounts Receivable monitoring by tracking invoices and following up on documentation needs.
• Maintain accurate client and order records in the relevant systems.
• Escalate unresolved issues to the Customer Service Supervisor.
• Collaborate with Key Account Officers/Managers on client-specific requirements.

Skills

Strong communication

Multitasking

MS Office

Order management systems

Customer service

Education

Bachelor's degree in Business Administration

Tools

Order management systems

Job description

On-site - Cavite 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

Insurance Health & Wellness

• HMO
• Retirement Plan

Job Summary

Serves as the primary point of contact for clients on order-related matters, managing Sales Order entry, production status updates, and day-to-day client service needs for an assigned set of accounts.

Key Responsibilities

• Process and monitor Sales Orders from receipt through fulfillment, ensuring accuracy and completeness.
• Provide clients with regular updates on production line status and expected delivery timelines.
• Respond to client inquiries, concerns, and order changes promptly and professionally.
• Coordinate with Production/Manufacturing teams to track order progress and flag delays.
• Support Accounts Receivable monitoring by tracking invoices and following up on documentation needs.
• Maintain accurate client and order records in the relevant systems.
• Escalate unresolved issues to the Customer Service Supervisor.
• Collaborate with Key Account Officers/Managers on client-specific requirements.

Minimum Qualifications

• Bachelor’s degree in Business Administration or a related field (or equivalent experience).
• 1–3 years of experience in customer service, sales order processing, or a similar client‑facing role; manufacturing/printing industry experience is a plus.
• Strong communication and multitasking skills.
• Proficiency in MS Office and order management systems.

English Language Customer Service Scheduling Problem Solving Call Centre Interpersonal Skills Back Office Support Strong Work Ethic

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