Customer Service Representative

MicroSourcing; Philippines; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in the Philippines is seeking a Customer Service Representative to handle client inquiries via phone and email, delivering high-quality support in a fast-paced BPO environment.

The role requires at least 1 year in BPO and voice-based accounts, with a willingness to work onsite and flexible day/night shifts. Competitive rewards and growth opportunities are offered to successful candidates.

Qualifications

• At least 1 year of experience in the BPO industry.
• At least 1 year of experience in a voice-based account.
• Excellent communication skills.
• Willing to work on-site and be amenable to a flexible shift schedule (day or night).

Responsibilities

• Respond to client inquiries via phone or email for support or product information.
• Identify ways to improve customer experience and resolve issues within procedures and systems.
• Perform transactional tasks including admin work and inbound/outbound calls.
• Process data entry for new accounts, sites, and other requests.
• Meet customer satisfaction and performance targets.
• Receive and follow supervisor instructions for additional tasks and transactions.
• Escalate questions and issues to supervisor.

Skills

Communication

BPO Experience

Voice-based

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position:

Customer Service Representative

Work setup & shift:

Onsite | Shifting Schedule

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Customer Service Representative, you will:

• Respond to clients to questions and inquiries received via phone calls or email for support or about products and services.
• Identify ways to improve customer experience and resolve issues while utilizing company products, services, and support systems within established procedures.
• Perform transactional tasks, such as admin work, taking inbound calls and making outbound calls via phone.
• Process data entry work for new accounts, sites, and other requests.
• Meet customer satisfaction, efficiency metrics, and issue resolution targets, meet, and exceed client expectations.
• Receive and follow instructions for additional tasks or transaction to be processed from supervisor.
• Escalate questions and issues to supervisor.

What You Need

Non-negotiables

• At least 1 year of experience in the BPO industry.
• At least 1 year of experience in a voice-based account.
• Excellent communication skills.
• Must be willing to work on-site and be amenable to a flexible shift schedule (day or night).

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply