Customer Service Representative

MicroSourcing; Cagayan de Oro; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Healthcare coverage day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is seeking a Customer Experience Representative to provide dedicated support to corporate stores, track product availability, and manage order status. You will collaborate with vendor consultants to identify substitutions for unavailable items and coordinate with optical labs and distribution centers to monitor shipments.

The role requires at least 2 years in customer service, a high school diploma (college preferred), and strong verbal and written communication.

Qualifications

• Minimum 2 years of experience in a customer service environment; call center experience is highly preferred.
• High School diploma required; College or University degree preferred.
• Typing speed of at least 50 wpm with high accuracy.
• Excellent verbal and written communication skills, including proper grammar and professional telephone etiquette.
• Ability to work a rotating schedule that includes extended business hours and weekends.

Responsibilities

• Provide dedicated support to corporate stores and associates regarding product availability and order status.
• Partner with vendor consultants to research and suggest substitutions for unavailable or backordered products.
• Coordinate with internal departments, including optical labs and distribution centers, to track shipment progress.
• Negotiate win-win resolutions for store issues while maintaining professional composure under high-pressure situations.
• Participate in cross-departmental projects aimed at improving supply chain communication and customer satisfaction.

Skills

Customer service

Call center experience

Typing 50 wpm

Verbal communication

Written communication

Multitasking

Conflict resolution

Empathy

Active listening

Problem solving

Education

High School diploma

College preferred

Tools

MS Office

Job description

Discover your 100% YOU with MicroSourcing!

Position

Customer Experience Representative

Location

SM CDO, Cagayan De Oro City

Work setup & shift

Onsite | Shifting Schedule

Why join MicroSourcing?

You'll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Customer Experience Representative, you will:

• Provide dedicated support to corporate stores and associates regarding product availability and order status.
• Partner with vendor consultants to research and suggest suitable substitutions for unavailable or backordered products.
• Coordinate with internal departments, including optical labs and distribution centers, to track shipment progress.
• Negotiate "win-win" resolutions for store issues while maintaining professional composure under high-pressure situations.
• Participate in cross-departmental projects aimed at improving supply chain communication and customer satisfaction.

What You Need

Non-negotiables

• Minimum 2 years of experience in a customer service environment; call center experience is highly preferred.
• High School diploma required (College or University degree preferred).
• Typing speed of at least 50 wpm with high accuracy.
• Excellent verbal and written communication skills, including proper grammar and professional telephone etiquette.
• Ability to work a rotating schedule that includes extended business hours and weekends.

Preferred Skills/expertise

• Basic knowledge of optics (lens types, frames, or eyewear terminology) is highly beneficial.
• Proficiency in the Microsoft Office environment and general computer multitasking.
• Proven ability to practice active listening and demonstrate genuine empathy toward store associates and customers.
• Experience in conflict de-escalation and knowing exactly when to transition an issue to management.