Customer Experience Advisor (Onsite) - Growth & Perks

MicroSourcing; Cagayan de Oro; On-site; PHP 223,200 - 312,480; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependents coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Team events and activities

Flexible work arrangements

Career growth opportunities

Job summary

MicroSourcing is hiring a Customer Experience Representative for an onsite role at SM CDO, Cagayan De Oro City. You will support corporate stores and associates with product availability and order status.

Work involves coordinating with vendor consultants, optical labs, and distribution centers to track shipments and resolve issues. Onsite, rotating schedule, healthcare coverage from day one, with growth opportunities.

Qualifications

• Minimum 2 years of customer service experience; call center experience preferred.
• High School diploma required; college degree preferred.
• Typing speed of at least 50 WPM with high accuracy.
• Excellent verbal and written communication; professional telephone etiquette.
• Ability to work a rotating schedule including weekends.

Responsibilities

• Provide dedicated support to corporate stores and associates regarding product availability and order status.
• Partner with vendor consultants to research substitutions for unavailable or backordered products.
• Coordinate with optical labs and distribution centers to track shipment progress.
• Negotiate win‑win resolutions for store issues while maintaining professionalism under pressure.
• Participate in cross‑departmental projects to improve supply chain communication and customer satisfaction.

Skills

Customer service

Typing 50 wpm

Communication

Rotating schedule

Call center experience

Education

High School diploma

College degree preferred

Tools

Microsoft Office

Job description

Discover your 100% YOU with MicroSourcing!

Position: Customer Experience Representative

Location: SM CDO, Cagayan De Oro City

Work setup & shift: Onsite | Shifting Schedule

Why join MicroSourcing?

You'll Have

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses

A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.

Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.

Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

As a Customer Service Advisor, you will:

• Provide dedicated support to corporate stores and associates regarding product availability and order status.
• Partner with vendor consultants to research and suggest suitable substitutions for unavailable or backordered products.
• Coordinate with internal departments, including optical labs and distribution centers, to track shipment progress.
• Negotiate "win-win" resolutions for store issues while maintaining professional composure under high-pressure situations.
• Participate in cross-departmental projects aimed at improving supply chain communication and customer satisfaction.
  
  

What You Need

Non-negotiables

• Minimum 2 years of experience in a customer service environment; call center experience is highly preferred.
• High School diploma required (College or University degree preferred).
• Typing speed of at least 50 wpm with high accuracy.
• Excellent verbal and written communication skills, including proper grammar and professional telephone etiquette.
• Ability to work a rotating schedule that includes extended business hours and weekends.
  
  

Preferred Skills/expertise

• Basic knowledge of optics (lens types, frames, or eyewear terminology) is highly beneficial.
• Proficiency in the Microsoft Office environment and general computer multitasking.
• Proven ability to practice active listening and demonstrate genuine empathy toward store associates and customers.
• Experience in conflict de-escalation and knowing exactly when to transition an issue to management.
• Familiarity with shipment carriers and retail vendor coordination (e.g., EssilorLuxottica network).
  
  

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply