Customer Service Rep: Training Included - SM Megamall

Concentrix Philippines; Mandaluyong; Vor Ort; PHP 157.000 - 262.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Health insurance

Career progression opportunities

Comprehensive training

Location at SM Megamall

Zusammenfassung

Concentrix Philippines is hiring a Customer Service Representative to handle inbound and outbound calls at SM Megamall, Mandaluyong. No prior call centre experience is required as comprehensive training is provided to help you start your career in customer service.

You will be the voice of the company, delivering accurate product information, resolving issues, and ensuring high service quality while meeting performance targets and supporting a collaborative team environment.

Qualifikationen

• No prior call centre experience required; training provided.
• Strong communication and interpersonal skills.
• Ability to handle inquiries professionally and calmly.
• Reliable attendance and punctuality.

Aufgaben

• Answer inbound/outbound calls; provide accurate product/service info.
• Resolve issues and escalate complex matters when needed.
• Process transactions and update customer accounts.
• Document interactions and maintain call notes in system.
• Adhere to scripts while adapting tone to customers.
• Meet targets for call handling time, FCR, CSAT.
• Participate in training to improve product knowledge.
• Support team initiatives and collaborate with colleagues.
• Follow all policies, procedures and compliance requirements.

Kenntnisse

Fluent English

Excellent communication

Customer service

Active listening

Basic computer literacy

Ausbildung

High school diploma

Tools

Microsoft Office

CRM software

Jobbeschreibung

Concentrix Philippines is hiring a Customer Service Representative to handle inbound and outbound calls at SM Megamall, Mandaluyong. No prior call centre experience is required as comprehensive training is provided to help you start your career in customer service.

You will be the voice of the company, delivering accurate product information, resolving issues, and ensuring high service quality while meeting performance targets and supporting a collaborative team environment.