Customer Service: Grow Your Career at Megamall (Up to 25K)

Concentrix Philippines; Mandaluyong; On-site; PHP 254,000 - 304,000; Full time

Job summary

Concentrix Philippines in Mandaluyong, Metro Manila, is hiring a Customer Service Representative for a full-time role at the Megamall location. You will handle inquiries across phone, email, chat, and social media, representing the company with professionalism and empathy.

You will work to achieve service targets, document interactions, process orders and refunds, and collaborate with colleagues to deliver outstanding customer experiences.

Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, chat, and social media channels
• Provide accurate, timely, and professional responses to customer questions and concerns
• Document customer interactions and maintain detailed records in our systems
• Resolve customer issues efficiently whilst maintaining a positive and empathetic approach
• Follow company protocols and quality standards to ensure consistent service delivery
• Process customer requests including orders, refunds, and account updates
• Collaborate with team members and supervisors to resolve complex issues and improve service processes
• Meet performance targets including call handling time, customer satisfaction ratings, and quality metrics

Job description

Concentrix Philippines in Mandaluyong, Metro Manila, is hiring a Customer Service Representative for a full-time role at the Megamall location. You will handle inquiries across phone, email, chat, and social media, representing the company with professionalism and empathy.

You will work to achieve service targets, document interactions, process orders and refunds, and collaborate with colleagues to deliver outstanding customer experiences.