Customer Service Pro: Training & Growth Path

StaffSmart Outsourcing; Valenzuela; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

On-the-job training

Competitive salary

Career progression

Healthcare benefits

Professional development

Mentor support

Recognition programs

Flexible scheduling

Job summary

StaffSmart Outsourcing in Quezon City, Philippines, is hiring a Customer Service Representative for a full-time role at UP Technohub. Training is provided, making it ideal for newcomers to the BPO industry.

You will handle inquiries, deliver accurate responses, and document interactions while upholding company standards. The role offers supportive mentorship, competitive compensation, and opportunities for growth within our expanding team.

Qualifications

• Minimum high school diploma or equivalent.
• Strong communication skills in English and Filipino.
• Good listening and comprehension to understand customer needs.
• Patience and empathetic approach to diverse customers.
• Problem-solving mindset with a can-do attitude.
• Proficiency with computer systems and basic software.

Responsibilities

• Handle inbound and outbound customer inquiries via phone.
• Provide accurate, timely, and professional responses to questions.
• Resolve issues quickly while staying courteous.
• Process transactions, orders, and requests per procedures.
• Document all interactions accurately in company systems.
• Follow policies, quality standards, and brand guidelines.
• Identify opportunities to improve customer satisfaction.
• Collaborate with teammates and supervisors to meet targets.
• Maintain confidentiality of customer information.

Skills

Strong communication

Written & verbal

Listening & comprehension

Empathy & patience

Problem solving

Computer literacy

Education

High school diploma or equivalent

Job description

StaffSmart Outsourcing in Quezon City, Philippines, is hiring a Customer Service Representative for a full-time role at UP Technohub. Training is provided, making it ideal for newcomers to the BPO industry.

You will handle inquiries, deliver accurate responses, and document interactions while upholding company standards. The role offers supportive mentorship, competitive compensation, and opportunities for growth within our expanding team.