Customer Service Pro — Growth, Impact, Philippines Team

Maven Roofing; Rizal; On-site; PHP 900,000 - 945,000; Full time

Benefits offered by this job

Competitive compensation

Inclusive culture

Growth opportunities

Work-life balance

Job summary

Maven Advantage, Inc. is seeking a Customer Service Representative to join our Philippines team. You will provide exceptional support across channels, resolve inquiries, and contribute to a positive customer experience in a fast-paced environment.

The role emphasizes relationship building, process improvement, and accurate CRM documentation. Competitive pay, benefits, and opportunities for growth are offered in a vibrant workplace.

Qualifications

• Experience in customer service or support roles preferred.
• Excellent verbal and written communication across all levels.
• Strong problem-solving and organizational skills.
• Ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Respond to inquiries and issues via phone, email, chat, and other channels with timely resolutions.
• Build and maintain positive relationships with customers to foster loyalty.
• Document interactions and resolutions in the CRM system and prepare performance reports.

Skills

Excellent verbal and written comms

CRM software proficiency

MS Office proficiency

Multitasking in fast-paced environment

Job description

Maven Advantage, Inc. is seeking a Customer Service Representative to join our Philippines team. You will provide exceptional support across channels, resolve inquiries, and contribute to a positive customer experience in a fast-paced environment.

The role emphasizes relationship building, process improvement, and accurate CRM documentation. Competitive pay, benefits, and opportunities for growth are offered in a vibrant workplace.