Customer Support & Experience Specialist

Maven Roofing; Antipolo; On-site; PHP 246,000 - 424,000; Full time

Job summary

Maven Roofing in the Philippines is seeking a Customer Service Representative to provide exceptional support to customers through multiple channels, ensuring timely, accurate resolutions.

You will collaborate with other teams, gather feedback for continuous product and service improvements, and document interactions in the CRM. The role requires strong communication, problem solving, organization, and the ability to work in a fast-paced team.

Qualifications

• Must have customer service experience or related field (preferred but not required).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and ability to work under pressure.
• Highly organized with the ability to manage multiple tasks.

Responsibilities

• Provide outstanding customer service across channels (phone, email, chat) with timely resolutions.
• Understand customer needs and offer effective solutions to enhance satisfaction.
• Collaborate with other departments to resolve issues efficiently.
• Document customer interactions and resolutions in the CRM and prepare performance reports.

Skills

Verbal communication

Written communication

Problem solving

Organizational skills

Multitasking

Team collaboration

Tools

CRM software

MS Office

Job description

Maven Roofing in the Philippines is seeking a Customer Service Representative to provide exceptional support to customers through multiple channels, ensuring timely, accurate resolutions.

You will collaborate with other teams, gather feedback for continuous product and service improvements, and document interactions in the CRM. The role requires strong communication, problem solving, organization, and the ability to work in a fast-paced team.