Customer Experience Team Lead

ProbeGroup Philippines Inc.; Philippines; On-site; PHP 300,000 - 600,000; Full time

Job summary

Probe Group Philippines Inc. is looking for a proactive team leader to oversee a group of agents delivering exceptional customer service.

You will manage day-to-day operations, monitor service levels, coach staff, and act as the main liaison between agents and management, ensuring a consistently high experience for customers. The role emphasizes performance reporting, process improvements based on feedback, and scaling CX capabilities across a fast-growing, multinational client base.

Job description

Probe Group Philippines Inc. is looking for a proactive team leader to oversee a group of agents delivering exceptional customer service.

You will manage day-to-day operations, monitor service levels, coach staff, and act as the main liaison between agents and management, ensuring a consistently high experience for customers. The role emphasizes performance reporting, process improvements based on feedback, and scaling CX capabilities across a fast-growing, multinational client base.