Passionate About Customer Service? | Join Our Mactan Retail Team!

Concentrix Philippines; Cebu City; On-site; PHP 268,000 - 357,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Career development

Recognition programs

Mental health support

Flexible scheduling

Team culture

Job summary

Concentrix Philippines in Cebu is seeking passionate and dedicated Customer Service Representatives for our retail team in Mactan. This full-time role puts you at the frontline of customer interactions, handling inquiries, resolving issues, and ensuring a positive experience for our clients' customers.

The position offers competitive pay, health benefits, training and career growth opportunities, and a supportive work environment that values teamwork and service excellence.

Qualifications

• Proven customer service experience, preferably in retail or call centre environments.
• Excellent communication skills in English, both verbal and written.
• Ability to multitask and handle multiple interactions with composure.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Address inquiries, concerns, and complaints timely and courteously.
• Provide accurate information about products, services, and promotions.

Skills

Customer service

English communication

Multitasking

CRM

Education

High school diploma or equivalent

Tools

MS Office

CRM platforms

Job description

About us

Concentrix Philippines is a leading customer service and business process outsourcing company dedicated to delivering exceptional customer experiences for our diverse global clientele. With a strong commitment to innovation, quality, and employee development, we pride ourselves on creating a workplace where talented individuals can thrive and make a meaningful impact. Our team in Mactan, Cebu, is at the heart of our operations, providing outstanding support across retail and customer service sectors.

About the role

We are seeking passionate and dedicated Customer Service Representatives to join our growing retail team in Mactan, Cebu. This is a full-time position that offers an exciting opportunity to be the voice of our brand and deliver exceptional service to our clients' customers. As a Customer Service Representative in our retail division, you will be the frontline of our customer interactions, handling inquiries, resolving issues, and ensuring every customer experience is memorable and positive. This role is crucial to maintaining our reputation for excellence and directly contributes to the success of both our clients and our organisation.

Key responsibilities

• Handle inbound and outbound customer calls with professionalism, empathy, and efficiency

• Address customer inquiries, concerns, and complaints in a timely and courteous manner

• Provide accurate information about retail products, services, and promotions

• Process orders, returns, and other transactions accurately and securely

• Document all customer interactions and transactions in the system with precision

• Identify and elevate complex issues to supervisors or specialised teams when necessary

• Maintain a positive attitude whilst managing multiple customer interactions simultaneously

• Meet performance targets including call handling time, customer satisfaction scores, and quality metrics

• Actively participate in training sessions and continuous improvement initiatives

• Contribute to team goals and support colleagues to deliver exceptional service

What we're looking for

• High school diploma or equivalent qualification

• Proven customer service experience, preferably in a retail or call centre environment

• Excellent communication skills in English, both verbal and written

• Strong listening and problem-solving abilities with a customer-centric mindset

• Ability to multitask and handle multiple calls or interactions with composure

• Proficiency in using computer systems, CRM platforms, and MS Office applications

• Patience, empathy, and a genuine desire to help customers resolve their issues

• Ability to work flexible hours, including potential shifts and weekend availability

• Reliable and punctual with strong attendance and commitment to the role

• Willingness to learn and adapt to new processes, products, and technologies

• Previous experience in retail sales or customer support roles would be advantageous

What we offer

At Concentrix Philippines, we are committed to supporting our employees' personal and professional growth. We offer a comprehensive benefits package designed to enhance your work-life balance and career development:

• Competitive salary package and performance-based incentives

• Health and wellness benefits, including health insurance coverage

• Opportunities for career advancement and skills development through training programmes

• A supportive and inclusive work environment that values your contributions

• Employee recognition programmes and rewards for outstanding performance

• Access to mental health and wellbeing support services

• Flexible scheduling options where possible to support work-life balance

• A vibrant company culture with team-building activities and social events

• Career progression pathways into team leadership and specialised roles