Remote Customer Service Rep | Full-Time Training & Growth

H.M.O. INTERNATIONAL RECRUITMENT INC.; San Fernando; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Training program

Full-time role

Competitive pay

Career development

Mentorship

Remote-friendly

Professional development

Welcoming culture

Job summary

H.M.O. INTERNATIONAL RECRUITMENT INC. in the Philippines is recruiting Customer Service Representatives for a full-time role based in San Fernando, Pampanga, operating through a virtual process.

You will be the first point of contact for clients, delivering exceptional service and support. No prior experience is required; we welcome newbies. You will handle inquiries via phone, email, and chat, follow scripts, and aim for customer satisfaction while building lasting relationships.

Qualifications

• Excellent verbal and written communication skills.
• Strong listening and empathy skills.
• Patience and a genuine desire to help customers.
• Ability to remain calm and professional with difficult customers.
• Reliable attendance and punctuality for a full-time role.

Responsibilities

• Answer incoming customer enquiries via phone, email, and chat in a professional manner.
• Provide accurate information about products and services.
• Process customer requests, transactions, and complaints per company policies.
• Maintain detailed customer records and call documentation.
• Identify and escalate complex issues to senior team members when needed.
• Follow scripts while maintaining a natural, friendly tone.
• Meet performance targets for call handling time and satisfaction.
• Support teammates and participate in training to enhance skills.
• Contribute to a positive team environment and share best practices.

Skills

Communication

Active listening

Empathy

Patience

Time management

Organization

Job description

H.M.O. INTERNATIONAL RECRUITMENT INC. in the Philippines is recruiting Customer Service Representatives for a full-time role based in San Fernando, Pampanga, operating through a virtual process.

You will be the first point of contact for clients, delivering exceptional service and support. No prior experience is required; we welcome newbies. You will handle inquiries via phone, email, and chat, follow scripts, and aim for customer satisfaction while building lasting relationships.