Customer Experience Pro - Growth, Flex & Day-One Benefits

MicroSourcing; Parañaque; On-site; PHP 279,000 - 502,200; Full time

Benefits offered by this job

Healthcare on day one

Performance bonuses

Paid time-off with cash conversion

Group life insurance

Job summary

MicroSourcing is hiring a Customer Service Representative for an onsite role at Harton Corporate Center, Baclaran Parañaque. You will handle inquiries by phone or email, perform admin tasks, and work across shifting schedules to meet service targets.

The role emphasizes strong communication, a quick learning curve, and the ability to thrive in a high-volume support environment. Healthcare coverage and performance bonuses accompany a supportive team culture.

Qualifications

• Strong written and verbal communication is required.
• Experience in customer support or related service role preferred.
• Ability to learn quickly and work in a fast-paced environment.
• Willingness to work varied hours, including holidays and weekends.

Responsibilities

• Respond to client inquiries via phone or email for product/service support.
• Identify ways to improve customer experience and resolve issues within procedures.
• Perform administrative tasks, inbound/outbound calls, and data entry for accounts.
• Meet customer satisfaction and efficiency targets; escalate issues when needed.
• Follow supervisor instructions for additional tasks and processing.
• Escalate questions to supervisor as required.

Skills

Written English

Customer support

Analytical mindset

Stress tolerance

Flexible hours

Clear communication

Computer literacy

Front-of-house experience

Positive attitude

Tools

CRM software

Job description

MicroSourcing is hiring a Customer Service Representative for an onsite role at Harton Corporate Center, Baclaran Parañaque. You will handle inquiries by phone or email, perform admin tasks, and work across shifting schedules to meet service targets.

The role emphasizes strong communication, a quick learning curve, and the ability to thrive in a high-volume support environment. Healthcare coverage and performance bonuses accompany a supportive team culture.