Customer Service & Operations Associate

HTU; Sibagat, Lucena, Pagadian; Hybrid; PHP 240,000 - 360,000; Full time

Job summary

HTU in Sibagat, Philippines, seeks a compassionate professional to join our Business Centre team. You will ensure service standards, support process improvements, and engage clients with outstanding customer service in a fast-paced banking environment.

You will handle administrative tasks methodically, maintain accuracy, and collaborate across systems to deliver efficient transactions and secure operations, aligning with policy guidelines.

Qualifications

• Graduate of any 4-year course with ability to handle complexity and make efficient decisions.
• Demonstrates time management and diligence.
• Shows security awareness and monitoring skills.

Responsibilities

• Ensure efficiency on par with the Business Centre's Service Standards.
• Support process improvements and technology implementations across branch systems and implement them accurately in line with policies and procedures.
• Engage the Business Centre's clients with excellent customer service and experience.
• Work systematically to keep up with the administrative functions delegated to you.

Skills

Empathy

Customer service

Decision making

Time management

Security awareness

People engagement

Education

4-year college degree

Job description

HTU in Sibagat, Philippines, seeks a compassionate professional to join our Business Centre team. You will ensure service standards, support process improvements, and engage clients with outstanding customer service in a fast-paced banking environment.

You will handle administrative tasks methodically, maintain accuracy, and collaborate across systems to deliver efficient transactions and secure operations, aligning with policy guidelines.