Customer Experience & Operations Associate

University of St. La Salle; Sibagat, Lucena, Pagadian; Hybrid; PHP 167,000 - 257,000; Full time

Job summary

University of St. La Salle in the Philippines is seeking a customer-focused team member for our Business Centre, ready to uphold service standards, handle transactions efficiently, and support process improvements.

You will engage clients with empathy, contribute to administrative tasks, and help ensure accuracy and timely service across all branch systems.

A 4-year degree and strong time management skills are valued, with a commitment to security awareness and quality in every interaction.

Qualifications

• Graduated of any 4-year course; capable of dealing with complexity and making efficient decisions.
• Efficient decision-making, diligence, and effective time management.
• Sense of security awareness and accuracy in handling transactions.

Responsibilities

• Ensure efficiency on par with the Business Centre's Service Standards (e.g., standard line wait, service time within acceptable turnaround time, error-free processing of transactions).
• Support various process improvements and technology implementations on all systems used in the branch and implement them accurately per policies and procedures.
• Engage the Business Centre's clients and offer excellent customer service and experience.
• Work in a systematic manner to keep up with delegated administrative functions.

Skills

Empathy

Customer service

Time management

Decision making

Attention to detail

Communication

Education

Bachelor's degree (4-year)

Job description

University of St. La Salle in the Philippines is seeking a customer-focused team member for our Business Centre, ready to uphold service standards, handle transactions efficiently, and support process improvements.

You will engage clients with empathy, contribute to administrative tasks, and help ensure accuracy and timely service across all branch systems.

A 4-year degree and strong time management skills are valued, with a commitment to security awareness and quality in every interaction.