Customer Support & Solutions Advisor

Concentrix; Guimbal; On-site; PHP 180,000 - 240,000; Full time

Job summary

Concentrix Laguna is seeking a Customer Service Advisor to handle inbound/outbound calls and online inquiries, delivering service that meets client KPIs and resolving routine issues.

The role requires courteous communication, strong problem-solving, and the ability to document information accurately while maintaining product knowledge.

You will greet customers professionally, work as part of a team, and may rotate shifts as needed in a fast-paced environment.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills.

Responsibilities

• Respond to customer inquiries by phone or online, guiding resolution.
• Meet contractual KPI targets and maintain accurate documentation.
• Greet customers professionally and document account details.
• Suggest additional products and services where appropriate.
• Maintain knowledge of client products and services and use tools to resolve issues.

Skills

Customer service orientation

Communication skills

Computer navigation

Multi-tasking

Attention to detail

Teamwork

Patience

Education

High school diploma

Two years of college education (Philippines)

Tools

Call tracking database

Job description

Concentrix Laguna is seeking a Customer Service Advisor to handle inbound/outbound calls and online inquiries, delivering service that meets client KPIs and resolving routine issues.

The role requires courteous communication, strong problem-solving, and the ability to document information accurately while maintaining product knowledge.

You will greet customers professionally, work as part of a team, and may rotate shifts as needed in a fast-paced environment.