Customer Service Officer (Reservation and Guest Services)

Antasis Inc.; Cebu City; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Opportunities for promotion

Paid training

Job summary

Antasis Inc. is seeking a guest services professional to manage a high volume of calls, emails, and chats, assisting guests with bookings, changes, and special requests. You will deliver exceptional service and resolve concerns professionally to ensure guest satisfaction.

The role requires 1–3 years in hospitality or related fields, fluent English and Spanish, knowledge of hotel operations, and willingness to learn reservation systems such as SevenRooms.

Qualifications

• Excellent English & Spanish communication skills.
• 1-3 years of experience in hospitality, hotel reservations, guest services, or BPO.
• Experience speaking with American customers.
• Hotel operations & guest relations knowledge.
• Strong customer service and problem-solving skills.
• Basic Microsoft Excel skills.
• Willingness to learn reservation systems (SevenRooms is a plus).

Responsibilities

• Manage high volume of calls and reservations via phone, email, and chat.
• Assist guests with bookings, changes, and special requests.
• Deliver exceptional guest service.
• Resolve guest concerns professionally.

Skills

English & Spanish

Customer service

Problem solving

Communication

Hotel guest services

Microsoft Excel

Tools

SevenRooms

Job description

About the role

We're looking for someone to manage high volume of calls and reservations via phone, email, and chat, assist guests with bookings, changes, and special requests, deliver exceptional guest service, and resolve guest concerns professionally.

Key responsibilities

• Manage high volume of calls and reservations via phone, email, and chat

• Assist guests with bookings, changes, and special requests

• Deliver exceptional guest service

• Resolve guest concerns professionally

About you

• Excellent English & Spanish communication skills

• 1-3 years of experience in hospitality, hotel reservations, guest services, or BPO

• Experience speaking with American customers

• Hotel operations & guest relations knowledge

• Strong customer service and problem-solving skills

• Basic Microsoft Excel skills

• Willingness to learn reservation systems (SevenRooms is a plus)

Benefits

• Opportunities for promotion

• Paid training