Reservations Officer

My Boracay Guide; Malay; On-site; PHP 279,000 - 391,000; Full time

Job summary

My Boracay Guide is seeking a Reservations Officer to join our dynamic team. You will manage guest inquiries by phone, advise on activities, and craft reservations that fit guest budgets while checking date availability.

You will prepare quotations, process payments, and coordinate with tour guides and the Office Manager to keep itineraries current and ensure seamless guest experiences on Boracay.

Qualifications

• Experience in customer service or hospitality is preferred.
• Ability to manage guest inquiries and reservations with care.
• Good communication and problem-solving skills.

Responsibilities

• Manage incoming calls and resolve guest inquiries efficiently.
• Advise guests on activity choices and plan itineraries.
• Make reservations based on guest requirements and budget.
• Check availability for desired travel dates.
• Prepare quotations for group bookings and billing statements.
• Monitor and update Tour Guides' daily activities and itineraries.
• Update websites/OTAs with activity itineraries and details.
• Support reservations amendments or cancellations as needed.
• Coordinate with Office Manager on issues.

Skills

Customer service

Call handling

Reservations

Guest advisory

Tools

Booking system

Job description

Join our dynamic team as a Reservations Officer!

Are you passionate about delivering exceptional customer service and creating memorable experiences? We want to hear from you!

Duties and Responsibilities:

• Manage incoming calls, ensuring efficient resolution of guest inquiries.

• Assist and advise guests on activity choices.

• Make reservations based on guest requirements and budget.

• Check availability for desired travel dates.

• Suggest local attractions and plan travel itineraries.

• Process payments and send confirmation details.

• Resolve booking or reservation issues.

• Answer customer questions about the reservation process.

• Prepare quotations for group bookings and billing statements.

• Monitor and update Tour Guides' daily activities.

• Update websites and OTAs with activity itineraries.

• Support customers with reservation amendments or cancellations.

• Maintain professional relationships with reservation officers and supervise tour guides.

• Coordinate with Office Manager on any issues.

  We can’t wait to meet you!