Booking & Reservations Specialist

Outsourced; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Outsourced is seeking a Booking & Reservations Specialist to support the day-to-day operations of a travel and adventure business focused on hiking and cycling tours. You will handle customer inquiries, process bookings, coordinate accommodations and assist with itineraries and travel administration.

This junior-to-mid level role is ideal for someone who is highly organized, detail-oriented and eager to learn.

Qualifications

• Strong spoken and written English.
• Excellent attention to detail and accuracy.
• Good organisational and administrative skills.
• Strong work ethic and reliability.
• Ability to learn quickly and follow instructions.
• Good communication and customer service skills.
• Comfortable working with spreadsheets and computer systems.
• Ability to work independently in a remote environment.
• Previous experience in customer service, administration, bookings, reservations, travel, tourism or logistics is an advantage.
• No specific academic qualification is required. Travel industry experience is helpful but not essential, as training will be provided.

Responsibilities

• Respond to customer enquiries in a professional and timely manner.
• Process customer bookings and reservations.
• Coordinate accommodation bookings with suppliers.
• Prepare and update customer itineraries.
• Communicate with customers, accommodation providers and other suppliers.
• Maintain accurate booking records and spreadsheets.
• Update and manage information across relevant systems.
• Assist with general booking and travel administration.
• Follow established processes and procedures accurately.
• Ensure booking details are checked carefully to minimise errors.
• Support the Booking & Reservations Lead with day-to-day tasks.
• Assist with other administrative and logistical requirements as needed.

Skills

English proficiency

Attention to detail

Organisational skills

Reliability

Communication

Customer service

Spreadsheet skills

Remote work

Fast learner

Independent worker

Education

No formal qualifications required

Job description

Employment Type: Full-Time

Work Schedule: 9:00 AM–6:00 PM Central European / Spanish Time | 3:00 PM–12:00 AM Philippine Time (5 days per week on a rotating schedule to support a 7-day operation)

About the Role

We are looking for Booking & Reservations Specialists to support the day-to-day operations of a growing travel and adventure business specialising in hiking and cycling tours.

You will be responsible for handling customer enquiries, processing bookings, coordinating accommodation and assisting with itineraries and other travel-related administration.

This is a great opportunity for a junior-to-mid-level candidate who is highly organised, detail-oriented and eager to learn.

Key Responsibilities

Respond to customer enquiries in a professional and timely manner.

Process customer bookings and reservations.

Coordinate accommodation bookings with suppliers.

Prepare and update customer itineraries.

Communicate with customers, accommodation providers and other suppliers.

Maintain accurate booking records and spreadsheets.

Update and manage information across relevant systems.

Assist with general booking and travel administration.

Follow established processes and procedures accurately.

Ensure booking details are checked carefully to minimise errors.

Support the Booking & Reservations Lead with day-to-day tasks.

Assist with other administrative and logistical requirements as needed.

Requirements

Strong spoken and written English.

Excellent attention to detail and accuracy.

Good organisational and administrative skills.

Strong work ethic and reliability.

Ability to learn quickly and follow instructions.

Good communication and customer service skills.

Comfortable working with spreadsheets and computer systems.

Ability to work independently in a remote environment.

Previous experience in customer service, administration, bookings, reservations, travel, tourism or logistics is an advantage.

No specific academic qualification is required. Travel industry experience is helpful but not essential, as training will be provided.

Ideal Candidate

We are looking for someone who is:

Detail-oriented

Reliable

Organised

Customer-focused

Patient and attentive

Comfortable handling repetitive but important administrative tasks

Able to follow processes carefully

Willing to take ownership of their work

Accuracy is especially important in this role. Small booking or logistical errors can have a significant impact on customers and suppliers, so candidates must demonstrate strong attention to detail.

• Note: As part of our recruitment process, we conduct background checks on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.