Call Center Reservations & Guest Services Agent)

Antasis Inc.; Murcia; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Career growth

Supportive team

Job summary

Antasis Inc. is seeking a guest services professional to handle reservations and guest communications. You will manage high volumes of calls, emails, and chats, assist guests with bookings and changes, and deliver outstanding guest service while resolving concerns professionally.

Ideal candidates have 1–3 years in hospitality or BPO, experience with American customers, and basic Excel skills. Willingness to learn reservation systems, including SevenRooms, is a plus.

Qualifications

• Excellent English communication skills.
• 1–3 years of experience in hospitality, hotel reservations, guest services, or BPO.
• Experience speaking with American customers.
• Hotel operations & guest relations knowledge.
• Strong customer service and problem-solving skills.
• Basic Microsoft Excel skills.
• Willingness to learn reservation systems (SevenRooms is a plus!).

Responsibilities

• Manage high volume of calls and reservations via phone, email, and chat.
• Assist guests with bookings, changes, and special requests.
• Deliver exceptional guest service.
• Resolve guest concerns professionally.

Skills

English communication

Guest services experience

American customer experience

Hospitality knowledge

Customer service

Problem solving

Tools

SevenRooms

Microsoft Excel

Job description

We're looking for someone who has:

• Excellent English communication skills
• 1–3 years of experience in hospitality, hotel reservations, guest services, or BPO
• Experience speaking with American customers
• Hotel operations & guest relations knowledge
• Strong customer service and problem-solving skills
• Basic Microsoft Excel skills
• Willingness to learn reservation systems (SevenRooms is a plus!)

What You'll Do:

• Manage high volume of calls and reservations via phone, email, and chat
• Assist guests with bookings, changes, and special requests
• Deliver exceptional guest service
• Resolve guest concerns professionally

Competitive salary, career growth, and a supportive team.