Customer Service Officer (Gov | Up to $16 | 3 months renewable)

PERSOL; Santo Niño 1st; On-site; PHP 1,119,000 - 1,550,000; Full time

Job summary

PERSOL Singapore Pte Ltd is recruiting for a role based in Newton to address taxpayers’ tax queries via Helpline, Live chat or Walk-ins.

You will promote and nudge taxpayers towards the e-Services and chatbot, and guide them through step-by-step e-Filing procedures, ensuring compliance with filing and payment obligations. GCE A Level and above, strong communication skills, and willingness to commit to the entire period are required. Training will be provided.

Qualifications

• GCE A Level or higher required.
• Good communication and interpersonal skills.
• Tax or customer service experience preferred but training provided.
• Must be able to commit to the entire period.

Responsibilities

• Address taxpayers’ tax queries via Helpline, Live chat, or Walk-ins.
• Promote and nudge taxpayers towards our e-Services and chatbot.
• Guide taxpayers on step-by-step e-Filing procedures and provide advice on filing and payment obligations.

Skills

Communication skills

Interpersonal skills

Education

GCE A Level or above

Job description

Working Hours: Mon-Fri, office hours

Salary: $15.95/hr

Duration: Mid Sep 26 - Mid Dec 2026

Location

Newton

Job Responsibilities

• Address taxpayers’ tax queries on the various tax types such as Individual Income Tax, Property tax over the Helpline, Live chat or via Walk-ins
• Promote and nudge taxpayers in the usage of our e-Services and chatbot
• Guide taxpayers on the step-by-step e-Filing procedures and provide advices on their filing and payment obligations

Requirements

• GCE A Level and above strictly
• Good communication and interpersonal skills
• Candidates without tax experience or customer service are welcome to apply as training will be provided
• Must be able to commit to the entire period.

EA Reg. ID: R25157446 (Katherine Carlen)

PERSOL Singapore Pte Ltd - RCB No. 200007268E - EA License No: 01C4394