Customer Service Officer (3 Months Contract, Renewable)

PERSOL; Santo Niño 1st; On-site; PHP 1,292,000 - 1,464,000; Full time

Job summary

PERSOL is recruiting a tax support agent for a short-term assignment at the Novena MRT area. Working hours are Mon-Fri during office hours, with a compensation of $15.95 per hour. The contract runs from late September 2026 through mid-December 2026, located at Novena MRT.

The role involves addressing taxpayers’ tax queries, promoting e-Services and the chatbot, and guiding users through e-Filing procedures and obligations. Training is provided for those without tax or customer service experience.

Qualifications

• GCE A Level or higher is required.
• Excellent communication and interpersonal skills.
• No prior tax or customer service experience required—training provided.
• Commitment to the full period with no extended holidays.

Responsibilities

• Answer taxpayers’ queries on tax types via Helpline, Live chat or Walk-ins.
• Promote and nudge taxpayers to use e-Services and chatbot.
• Guide taxpayers on step-by-step e-Filing procedures and advise on filing and payment obligations.

Skills

Communication

Interpersonal

Willingness to learn

Education

GCE A Level or higher

Job description

Working Hours: Mon-Fri, office hours

Salary: $15.95/hr

Duration: Mid Sep 26 - Mid Dec 2026

Location: Novena MRT

• Address taxpayers’ tax queries on the various tax types such as Individual Income Tax, Property tax over the Helpline, Live chat or via Walk-ins
• Promote and nudge taxpayers in the usage of our e-Services and chatbot
• Guide taxpayers on the step-by-step e-Filing procedures and provide advices on their filing and payment obligations

Requirements:

• GCE A Level and above strictly
• Good communication and interpersonal skills
• Candidates without tax experience or customer service are welcome to apply as training will be provided
• Must be able to commit to the entire period without long holiday plans.

We regret to inform that only shortlisted candidates will be notified.