Customer Service Officer

HRT People Solutions, Inc.; Mandaue; On-site; PHP 201,000 - 312,000; Full time

Job summary

HRT People Solutions, Inc. in the Philippines is seeking Customer Service Officers to support growing operations. You will manage client inquiries, coordinate order fulfillment, resolve service issues, and maintain strong account relationships with minimal supervision.

Candidates should have a degree and 1–3 years in customer service or related roles. Experience in warehouse or logistics is a plus; you will collaborate with warehouse, logistics, sales and operations to ensure timely orders.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, Management, or a related field.
• At least 1–3 years of experience in customer service, sales support, account management, or a related role.
• Experience in warehouse, logistics, manufacturing, or distribution company is an advantage.
• Knowledge in order processing, sales coordination, inventory availability, delivery scheduling, and customer account management.
• Strong customer service orientation with the ability to resolve inquiries, complaints, and concerns effectively.
• Ability to coordinate effectively with warehouse, logistics, sales, and operations teams to ensure timely order fulfillment.

Responsibilities

• Manage client inquiries, coordinate order fulfillment workflows, resolve service issues, and maintain strong account relationships independently with minimal supervision.
• Coordinate effectively with warehouse, logistics, sales, and operations teams to ensure timely order fulfillment.

Skills

Customer service

Account management

Sales coordination

Communication

Problem solving

Cross-functional coordination

Education

Bachelor's degree

Job description

We are looking for Customer Service Officers to join the team and support its growing operations. The candidates must be capable of managing client inquiries, coordinating order fulfillment workflows, resolving service issues, and maintaining strong account relationships independently with minimal supervision.

We are looking for candidates who possess the following qualifications:

• Bachelor's degree in Business Administration, Marketing, Communications, Management, or a related field.

• At least 1–3 years of experience in customer service, sales support, account management, or a related role.

• Experience in warehouse, logistics, manufacturing, or distribution company is an advantage.

• Knowledge in order processing, sales coordination, inventory availability, delivery scheduling, and customer account management.

• Strong customer service orientation with the ability to resolve inquiries, complaints, and concerns effectively.

• Ability to coordinate effectively with warehouse, logistics, sales, and operations teams to ensure timely order fulfillment.

Work Schedule:

Monday - Saturday (8:00 AM - 5:00 PM)