Customer Service Representative

SUPREMOS SEAFOOD TRADING; Davao del Sur; On-site; PHP 600,000 - 900,000; Full time

Job summary

A seafood trading company in Davao del Sur is seeking an experienced Customer Service Operations Manager. This role focuses on improving daily operations of the customer service team while ensuring exceptional service to customers. The ideal candidate should have a Bachelor's degree and experience in managing customer service processes. Strong leadership skills and a passion for outstanding customer support are essential.

Qualifications

• Proven experience in managing customer service processes.
• Passion for providing outstanding customer support.
• Ability to optimize operational efficiency.
• Bachelor's degree preferred in related fields.

Responsibilities

• Oversee daily operations of the customer service team.
• Implement best practices for customer service delivery.
• Manage resources effectively for optimal performance.

Skills

Leadership skills

Customer service management

Operational efficiency

Process improvement

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Operations Management

Job description

We are seeking an experienced and highly motivated Customer Service Operations Manager to oversee and improve the day-to-day operations of our customer service team.

This role is crucial in ensuring the delivery of exceptional service to our customers while optimizing operational efficiency, managing resources, and implementing best practices.

Bachelor’s degree in Business Administration, Operations Management, or a related field (preferred).

The ideal candidate will have strong leadership skills, experience in managing customer service processes, and a passion for providing outstanding customer support.