Client Relations Officer

Personal Inc; Philippines; On-site; PHP 357,000 - 580,000; Full time

Job summary

Personal Inc in Quezon City, Philippines is seeking a Client Relations Officer to support daily lobby operations and assist the Branch Head in marketing the Bank’s products and services. You will handle customer inquiries, guide clients to digital channels, and help ensure smooth branch workflows.

The role requires a four-year or five-year degree and at least three years of branch banking experience, with emphasis on marketing or sales of bank products.

Qualifications

• Graduate of any four-year or five-year course / bachelor's degree holder.
• At least three years branch banking experience as an officer (two years in Marketing (low counter) and/or Sales of bank products).
• Proficiency in computer and business applications.
• Has effective oral and written communications skills.
• Has good problem solving and numerical skills.
• Has effective Presentation and Negotiation Skills.
• Has leadership and effective interpersonal and people management skills.

Responsibilities

• Provide customer service to the clients of the Bank by actively volunteering assistance.
• Manage lobby traffic in the branch and directing / educating clients to use alternative electronic channels (i.e. the branch's digital machines).
• Approve and override transactions.
• Ensure compliance to the Bank's Policies, procedures and Requirements.

Skills

Customer service

Lobby management

Sales experience

Communication skills

Problem solving

Leadership

Education

Bachelor's degree

Four/Five-year course

Tools

MS Office

Banking software

Job description

Client Relations Officer

Company : Personal Inc Job Type : Full Time Quezon City, Philippines

Job Description - Client Relations Officer

The Branch Client Relations Officer is responsible for the daily lobby management operations and provides assistance to the Branch Head in marketing the Bank’s and affiliates’ products and services.

Duties and Responsibilities:

• Provide customer service to the clients of the Bank by actively volunteering assistance


• Manage lobby traffic in the branch and directing / educating clients to use alternative electronic channels (i.e. the branch's digital machines)


• Approve and override transactions


• Ensure compliance to the Bank's Policies, procedures and Requirements

Qualifications:

• Graduate of any four-year or five-year course / bachelor's degree Holder


• With at least three years branch banking experience as an officer (two years of which in Marketing (low counter) and/or Sales of bank products)


• Proficiency in computer and business applications


• Has effective oral and written communications skills


• Has good problem solving and numerical skills


• Has effective Presentation and Negotiation Skills


• Has leadership and effective interpersonal and people management skills

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability. Requisition ID: 25844

About the Company

Personal Inc

Save for the future, own your dream home or simply enjoy life more with BDO Personal Banking. Learn more about our wide array of products on Savings, Loans, Investments, Insurance, and more.