Banking Customer Experience Specialist

BDO Unibank; Compostela; On-site; PHP 180,000 - 240,000; Full time

Job summary

BDO Unibank in Cebu City, Philippines is seeking a Customer Service Officer to provide excellent service to retail customers and merchants through phone, email, fax, and social media, handling inquiries and transactions related to accounts and banking products.

The role emphasizes adherence to bank policies, reporting, and maintaining an organized workstation, with at least 2 years of call center experience and a bachelor's degree; banking experience is an advantage.

Qualifications

• Bachelor's degree.
• At least 2 years' call center experience.
• Experience in banking industry is an advantage.

Responsibilities

• Handle and provide quality service, support, and fulfillment to customer inquiries, requests, and concerns.
• Escalate customer concerns, work system issues, and any problem encountered to his/her immediate superior to facilitate resolution.
• Submit required reports and documentation to immediate superior related to inquiries, requests, and concerns received.
• Comply strictly with the bank's standard policies, procedures, and guidelines in the performance of day-to-day tasks to meet the agreed KPI targets ad quality standards at all times.
• Keep and maintain an organized workstation, office equipment, office supplies and tools.
• Perform other duties and responsibilities that may be assigned from time to time.

Skills

Call center experience

Customer service

Education

Bachelor's degree

Job description

BDO Unibank in Cebu City, Philippines is seeking a Customer Service Officer to provide excellent service to retail customers and merchants through phone, email, fax, and social media, handling inquiries and transactions related to accounts and banking products.

The role emphasizes adherence to bank policies, reporting, and maintaining an organized workstation, with at least 2 years of call center experience and a bachelor's degree; banking experience is an advantage.