Customer Operations Manager — Service & Solutions

Teleperformance; Davao City; On-site; PHP 312,000 - 424,000; Full time

Job summary

Teleperformance in the Philippines (Davao City) is seeking an experienced Specialist to lead a specialized discipline and drive development of new solutions for programs and processes. You will coach and mentor others, and ensure the team delivers high-impact results across customer service initiatives.

The role emphasizes in-depth knowledge across related disciplines and hands-on leadership to guide projects and strategic activities within the department.

Qualifications

• Experience as a specialist with broad knowledge of related disciplines.
• Leads a team of Specialists and mentors/train others in the area of expertise.
• Drives development of new solutions for programs, projects, or processes.

Responsibilities

• Drive development of new solutions for programs, complex projects, processes or activities.
• Coaches and trains others on the area of expertise to elevate team capability.
• Leads policy/process standard implementation aligned with department strategy.

Skills

BPO leadership

Travel experience

Job description

Teleperformance in the Philippines (Davao City) is seeking an experienced Specialist to lead a specialized discipline and drive development of new solutions for programs and processes. You will coach and mentor others, and ensure the team delivers high-impact results across customer service initiatives.

The role emphasizes in-depth knowledge across related disciplines and hands-on leadership to guide projects and strategic activities within the department.