Customer Service Manager — Lead a Compliant Team

Cepat Kredit Financing Inc.; Pasig; On-site; PHP 800,000 - 1,100,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Life Insurance

Health Maintenance Organization (HMO)

Employee Assistance Program

Job Training

Profit Sharing

Various Leave Benefits

Job summary

A financial services company in Pasig is seeking a Customer Service Manager to lead their support team. The ideal candidate will have 3-5 years of experience in customer service management along with a strong understanding of SEC regulations and the Financial Consumer Protection Act. The role involves mentoring the team, managing escalations, and monitoring key performance indicators to ensure efficient and compliant service processes.

Qualifications

• 3-5 years of experience in customer service management.
• Familiar with SEC regulations and Financial Consumer Protection Act.
• Strong interpersonal and communication skills.

Responsibilities

• Lead and mentor the customer service team.
• Manage escalations and improve service processes.
• Monitor KPIs such as CSAT, response, and resolution times.
• Ensure compliance with the Financial Consumer Protection Act.

Skills

Relationship Building

Attention to Details

Problem-Solving

Customer Service Skills

Education

Bachelor's degree

Job description

A financial services company in Pasig is seeking a Customer Service Manager to lead their support team. The ideal candidate will have 3-5 years of experience in customer service management along with a strong understanding of SEC regulations and the Financial Consumer Protection Act. The role involves mentoring the team, managing escalations, and monitoring key performance indicators to ensure efficient and compliant service processes.