Customer Service Manager

Cepat Kredit Financing Inc.; Pasig; On-site; PHP 800,000 - 1,100,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Life Insurance

Health Maintenance Organization (HMO)

Employee Assistance Program

Job Training

Profit Sharing

Various Leave Benefits

Job summary

A financial services company in Pasig is seeking a Customer Service Manager to lead their support team. The ideal candidate will have 3-5 years of experience in customer service management along with a strong understanding of SEC regulations and the Financial Consumer Protection Act. The role involves mentoring the team, managing escalations, and monitoring key performance indicators to ensure efficient and compliant service processes.

Qualifications

• 3-5 years of experience in customer service management.
• Familiar with SEC regulations and Financial Consumer Protection Act.
• Strong interpersonal and communication skills.

Responsibilities

• Lead and mentor the customer service team.
• Manage escalations and improve service processes.
• Monitor KPIs such as CSAT, response, and resolution times.
• Ensure compliance with the Financial Consumer Protection Act.

Skills

Relationship Building

Attention to Details

Problem-Solving

Customer Service Skills

Interpersonal skills

Attention to details

Data analysis

Education

Bachelor's degree

Job description

Job Description

On-site - Pasig • 3-5 Yrs Exp • Bachelor • Full-time

Employee Recognition and Rewards

• Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

• Life Insurance, HMO

Others

• Profit Sharing

Professional Development

• Employee Assistance Program, Job Training

Bereavement Leave, Birthday Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Unpaid Extended Leave, Vacation Leave

Read More

Ortigas, Pasig City | Cepat Kredit Financing Inc.

Customer service in financial services isn’t just about answering concerns—it’s about building trust and protecting consumers.

We’re looking for a Customer Service Manager who can lead a high-performing support team while ensuring that customer complaint handling and service processes remain efficient, compliant, and customer-focused.

What You’ll Do

• Lead and mentor the customer service team
• Manage escalations and improve service processes
• Monitor KPIs such as CSAT, response, and resolution times
• Ensure complaint handling aligns with Financial Consumer Protection Act (FCPA) and other regulatory standards

Preferred Background

• Experience leading customer service teams
• Familiar with SEC regulations and Financial Consumer Protection Act
• Strong problem-solving and customer experience mindset

At Cepat Kredit, we empower Filipino families—especially OFWs—through accessible financial solutions and meaningful customer service.

Relationship Building • FCPA • Interpersonal Skills • Attention to Details • Analysis and Problem-Solving • Consumer Lending • Customer Service Skills

Working Location

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• withholds your ID,
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• collects illicit benefits,
• or other illegal situations.

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