Customer Service Manager

Cepat Kredit Financing Inc; Pasig; On-site; PHP 446,400 - 669,600; Full time

Job summary

Cepat Kredit Financing Inc in Pasig City is hiring a Customer Service Manager to lead a dedicated support team and ensure efficient customer complaint handling. In this role, you will monitor KPIs like CSAT and ensure compliance with regulations.

We're looking for candidates with experience in leading customer service teams, strong problem-solving skills, and a customer-centered approach. Join us in delivering accessible financial solutions to Filipino families.

Qualifications

• Experience leading customer service teams.
• Familiar with SEC regulations and Financial Consumer Protection Act.
• Strong problem-solving and customer experience mindset.

Responsibilities

• Lead and mentor the customer service team.
• Manage escalations and improve service processes.
• Monitor KPIs such as CSAT, response, and resolution times.
• Ensure complaint handling aligns with regulatory standards.

Skills

Customer service leadership

Problem-solving

Regulatory compliance knowledge

Job description

Were Hiring: Customer Service Manager

Ortigas, Pasig City | Cepat Kredit Financing Inc.

Customer service in financial services isnt just about answering concernsits about building trust and protecting consumers.

We’re looking for a Customer Service Manager who can lead a high-performing support team while ensuring that customer complaint handling and service processes remain efficient, compliant, and customer-focused.

What Youll Do

• Lead and mentor the customer service team
• Manage escalations and improve service processes
• Monitor KPIs such as CSAT, response, and resolution times
• Ensure complaint handling aligns with Financial Consumer Protection Act (FCPA) and other regulatory standards

Preferred Background

• Experience leading customer service teams
• Familiar with SEC regulations and Financial Consumer Protection Act
• Strong problem-solving and customer experience mindset

At Cepat Kredit, we empower Filipino families especially OFWsthrough accessible financial solutions and meaningful customer service.