Customer Service Insurance

Recruitify_HR; Muntinlupa; On-site; PHP 279,000 - 390,600; Full time

Job summary

A recruitment agency in the Philippines seeks a Customer Service Representative to provide exceptional support to clients regarding insurance products. The ideal candidate has 1-3 years of experience in customer service or the insurance industry and possesses strong communication skills. This role also requires strong problem-solving abilities and attention to detail. If you're detail-oriented and thrive in a fast-paced environment, this opportunity could be perfect for you.

Qualifications

• 1-3 years of experience in customer service or insurance industry.
• Ability to work in a fast-paced, team-oriented environment.
• Occasional overtime may be required during peak seasons.

Responsibilities

• Provide exceptional customer service regarding insurance products.
• Assist clients with insurance claims and policy inquiries.
• Evaluate customer needs for suitable insurance solutions.
• Maintain accurate records of customer interactions.

Skills

Strong verbal communication

Strong written communication

Detail-oriented

Problem-solving abilities

Education

Bachelor's degree in a relevant field

Job description

Description

• Provide exceptional customer service to clients regarding insurance products and services.
• Assist clients in navigating insurance claims and policy inquiries.
• Evaluate customer needs and offer suitable insurance solutions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer experience and retention.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field or equivalent experience
• Experience Level: 1-3 years of experience in customer service or insurance industry
• Skills and Competencies: Strong verbal and written communication skills
• Qualities and Traits: Detail-oriented with excellent problem-solving abilities
• Responsibilities and Duties: Ability to work in a fast-paced, team-oriented environment
• Working Conditions: May require occasional overtime during peak seasons