Customer Service for Retail Account (Blended Chat Support)

TalentSync Training and Development; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

TalentSync Training and Development is hiring a Customer Service Representative for Retail Account in Cagayan de Oro City. This full-time position focuses on blended chat support to deliver exceptional service to customers.

You will respond to inquiries, troubleshoot issues, and maintain product knowledge to resolve queries effectively. The role requires clear English communication, teamwork with other departments, and attention to detail in a fast-paced environment.

Qualifications

• 1-2 years of experience in a customer service or call centre environment.
• Excellent communication and interpersonal skills, with the ability to engage with customers effectively.
• Strong problem-solving and critical thinking skills to handle a variety of customer inquiries.
• Proficiency in English, both written and verbal, with the ability to communicate clearly and professionally.
• Demonstrated ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Exceptional attention to detail and a commitment to providing high-quality customer service.

Responsibilities

• Respond to customer inquiries and concerns through chat, ensuring prompt and courteous service.
• Troubleshoot issues, provide accurate information, and offer solutions to address customer needs.
• Maintain a detailed understanding of our products, services, and policies to effectively assist customers.
• Collaborate with cross-functional teams to resolve complex customer queries.
• Provide feedback and suggestions to improve customer experience and operational efficiency.
• Contribute to the continuous improvement of our customer service processes and procedures.

Skills

Customer service

Communication

Problem solving

English proficiency

Job description

Join our dynamic team as a Customer Service Representative for Retail Account. In this full-time position based in Cagayan de Oro City, you will be responsible for providing exceptional customer service through blended chat support. This is an exciting opportunity to contribute to the success of our growing company and make a meaningful impact on our valued customers.

What you'll be doing

• Respond to customer inquiries and concerns through chat, ensuring prompt and courteous service
• Troubleshoot issues, provide accurate information, and offer solutions to address customer needs
• Maintain a detailed understanding of our products, services, and policies to effectively assist customers
• Collaborate with cross-functional teams to resolve complex customer queries
• Provide feedback and suggestions to improve customer experience and operational efficiency
• Contribute to the continuous improvement of our customer service processes and procedures

What we're looking for

• 1-2 years of experience in a customer service or call centre environment.
• Excellent communication and interpersonal skills, with the ability to engage with customers effectively
• Strong problem-solving and critical thinking skills to handle a variety of customer inquiries
• Proficiency in English, both written and verbal, with the ability to communicate clearly and professionally
• Demonstrated ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Exceptional attention to detail and a commitment to providing high-quality customer service