Customer Support for Online Travel Booking

TORCH Solutions; Davao City; Presencial; PHP 335.000 - 603.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible 24/7 shift options

Premium weekend/holiday allowances

Free online travel courses

Travel agent discounts

Descripción de la vacante

TORCH Solutions is seeking a customer service professional in the Philippines to handle inbound inquiries for flights, hotels, and travel packages. You will manage disruptions with empathy, offer upsells like seat selection and travel insurance, and document cases to meet SLAs.

The role involves collaborating with regional operations and tech teams to enhance self-service tools and reduce repeat tickets, with 24/7 shift options and travel discounts.

Formación

• Microsoft Excel proficiency required.
• Excellent written and spoken English.
• Strong communication skills in English.

Responsabilidades

• Handle inbound customer inquiries via phone, chat, and email for travel bookings.
• Resolve complex travel disruptions (delays, overbookings, visa issues) with speed and empathy.
• Upsell ancillary services (seat selection, travel insurance, lounge access).
• Document case notes, escalate high-risk issues, and maintain brand SLA compliance.
• Collaborate with regional ops and tech teams to improve self-service tools and reduce repeat tickets.

Conocimientos

Microsoft Excel

English fluency

English communication skills

Descripción del empleo

About The Opportunity

A fast-growing player in the online travel and digital hospitality sector, we deliver white-label customer experience solutions for global travel brands. Our team powers seamless booking journeys, real-time trip modifications, and proactive travel support for millions of travelers—combining empathy, tech-enabled workflows, and 24/7 multilingual service excellence.

Role & Responsibilities

• Handle inbound customer inquiries via phone, chat, and email for flight, hotel, and package bookings.
• Resolve complex travel disruptions (delays, overbookings, visa issues) with speed and empathy.
• Upsell ancillary services (seat selection, travel insurance, lounge access) to enhance customer value.
• Document case notes, upgrade high-risk issues, and maintain compliance with brand SLAs.
• Collaborate with regional ops and tech teams to improve self-service tools and reduce repeat tickets.

Skills & Qualifications

• Microsoft Excel
• English fluency (written & spoken)
• With excellent English communication skills

Benefits & Culture Highlights

• Flexible 24/7 shift options with premium weekend/holiday allowances.
• Free online travel courses + travel agent discounts on global bookings.
• Fast-track to team lead or quality assurance roles with performance bonuses.

Skills: online travel,customer service,microsoft excel,travel