Customer Support for Flight Reservation Account

TORCH Solutions; Philippines; On-site; PHP 280,000 - 420,000; Full time

Benefits offered by this job

Competitive on-site compensation with/

Career growth into senior support/trr/

Global travel brand exposure

Job summary

TORCH Solutions in the Philippines is seeking a travel customer support specialist to handle airline reservations, cancellations, and itinerary changes using Amadeus, Sabre, and Galileo.

You will resolve travel-related issues, maintain high CSAT, and adhere to airline policies, privacy rules, and internal SOPs in a fast-paced on-site environment with global travel brand exposure.

Qualifications

• SHS graduate with at least 6 months BPO international voice experience or college graduate with no BPO experience.
• Experience with flight reservations systems is preferred.
• Strong English communication skills and customer service orientation.

Responsibilities

• Handle inbound and outbound inquiries for flight reservations, cancellations, and itinerary changes.
• Use airline systems (Amadeus, Sabre, Galileo) to manage bookings, issue tickets, and process refunds or upgrades.
• Resolve schedule changes, overbookings, and fare discrepancies with accuracy and speed.
• Document interactions in CRM or ticketing tools for service continuity and auditing.

Skills

Flight Reservations

Customer Scripts

English Proficiency

Call Center Ops

Travel Industry

Multilingual

Education

SHS Graduate

College Graduate

Tools

Amadeus

Sabre

Galileo

Job description

About The Opportunity

A leading outsourcing partner in the global travel and hospitality sector, we deliver mission-critical customer support services for top-tier airlines and flight reservation platforms. Our team ensures seamless, accurate, and empathetic customer experiences across booking, modification, and issue resolution — powered by real-time systems and global service standards.

Role & Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and chat for flight reservations, cancellations, and itinerary changes.
• Utilize airline reservation systems (e.g., Amadeus, Sabre, Galileo) to manage bookings, issue tickets, and process refunds or upgrades.
• Resolve travel-related issues including schedule changes, overbookings, and fare discrepancies with accuracy and speed.
• Document all customer interactions and transactions in CRM or ticketing tools to ensure service continuity and audit compliance.
• Adhere strictly to airline policies, data privacy regulations, and internal SOPs while maintaining high CSAT and resolution rates.
• Collaborate with internal teams and airline partners to drive resolution within SLAs.

Skills & Qualifications

• Atleast a SHS Graduate + Atleast 6mos. BPO International Voice Experience OR College graduate No BPO experience required
• Flight Reservation Systems
• Customer Service Scripts
• English Proficiency
• Call Center Operations
• Travel Industry Experience
• Multi-language Support (Spanish, French, Japanese)

Benefits & Culture Highlights

• Competitive on-site compensation with performance incentives
• Career growth path into senior support, training, or leadership roles
• Collaborative, high-energy environment with global travel brand exposure

Skills: amadeus,customer support,airline,bpo,travel