Customer Service Coordinator

BAIYOUTE INTERNATIONAL PTE. LTD; Santo Niño 1st; Vor Ort; PHP 1.753.000 - 2.191.000; Vollzeit

Benefits dieser Stelle

Competitive salary

5-day work week

Career development opportunities

Zusammenfassung

BAIYOUTE INTERNATIONAL PTE. LTD is seeking a Customer Service Executive to join our team in Singapore. The role focuses on handling customer enquiries, processing orders, and coordinating with internal departments to ensure smooth order fulfilment.

This office-based position requires English fluency, strong communication, and the ability to manage multiple tasks under deadlines. It offers a competitive salary (S$3,200–S$4,000 per month) and a 5-day work week.

Qualifikationen

• Diploma or equivalent qualification preferred.
• 1–4 years of experience in Customer Service or Sales Support.
• Strong English communication skills, written and spoken.
• Proficient in Microsoft Office, especially Excel and Word.
• Able to work independently and as part of a team.

Aufgaben

• Handle customer enquiries through phone, email and other channels.
• Respond to customer enquiries in a professional, timely and helpful manner.
• Provide product, order and delivery information to customers.
• Follow up on customer requests and ensure timely resolution.
• Maintain good working relationships with customers and business partners.
• Handle routine customer feedback and service-related matters.

Kenntnisse

Customer focus

Communication skills

Time management

Problem solving

Teamwork

Ausbildung

Diploma or equivalent qualification

Tools

Microsoft Excel

Microsoft Word

Jobbeschreibung

Customer Service Executive

Salary: S$3,200 – S$4,000 per month
Working Hours: Monday to Friday, 5 days
Employment Type: Full-time
Location: Singapore
Job Function: Customer Service / Administration & Office Support

Job Overview

We are looking for a customer-focused and organised Customer Service Executive to join our team.

The successful candidate will be responsible for handling customer enquiries, processing orders, coordinating with internal departments and providing timely support throughout the customer order process.

This is an office-based role suitable for candidates with experience in Customer Service, Sales Support, Order Processing, Sales Administration or General Administration.

The role involves regular communication with customers, suppliers and internal teams, as well as administrative and coordination duties to ensure smooth and efficient order fulfilment.

Key Responsibilities

Customer Service

• Handle customer enquiries through phone, email and other communication channels.
• Respond to customer enquiries in a professional, timely and helpful manner.
• Provide product, order and delivery information to customers.
• Follow up on customer requests and ensure timely resolution.
• Maintain good working relationships with customers and business partners.
• Handle routine customer feedback and service-related matters.

Order Processing & Coordination

• Process customer orders accurately and in a timely manner.
• Enter and update customer and order information in the company system.
• Check product availability and coordinate order fulfilment.
• Follow up on order status, delivery schedules and outstanding matters.
• Liaise with warehouse, logistics, sales and operations teams to ensure smooth order processing.
• Monitor pending orders and provide updates to customers when required.

Sales & Administrative Support

• Prepare quotations, sales orders, invoices and related documents.
• Assist the sales team with customer follow-up and administrative matters.
• Maintain accurate customer records and documentation.
• Prepare simple reports and update internal records.
• Perform data entry, filing and other administrative duties related to customer service operations.
• Assist with other office and customer service tasks when required.

Requirements

• Diploma or equivalent qualification preferred.
• 1–4 years of relevant experience in Customer Service, Sales Support, Sales Administration, Order Processing or Administration.
• Candidates with relevant Singapore working experience are preferred.
• Good command of spoken and written English.
• Strong communication and interpersonal skills.
• Customer-oriented with a positive and professional attitude.
• Good organisational and time-management skills.
• Proficient in Microsoft Office, especially Excel and Word.
• Detail-oriented and able to maintain accurate records.
• Able to handle multiple tasks and work effectively under deadlines.
• Comfortable communicating with customers, suppliers and internal departments.
• Able to work independently as well as as part of a team.

Working Environment

• Office-based position.
• Monday to Friday, 5-day work week.
• Professional and supportive working environment.
• Regular interaction with customers and internal departments.
• Suitable for candidates looking for a stable long-term customer service and office-based career.

What We Offer

• Competitive salary of S$3,200 – S$4,000 per month.
• 5-day work week.
• Stable office-based working environment.
• Opportunities to develop customer service, order management and coordination skills.
• Career development opportunities for suitable candidates.