Customer Service Executive | UP $4.9k (1 Year Contract)

People Advantage Pte Ltd; Santo Niño 1st; On-site; PHP 1,637,000 - 2,292,000; Part time

Job summary

People Advantage Pte Ltd in Clarke Quay, Singapore, seeks a motivated Customer Service Specialist on a 1-year contract to manage customer enquiries and ensure timely responses. You will review feedback from multiple channels and coordinate with internal teams to issue follow-ups.

You will monitor case progress, provide status updates, compile feedback records for service improvements, and prepare summaries for management reviews.

Qualifications

• Degree in Business Administration, Customer Service, Communications, or a related discipline.
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Responsibilities

• Manage and monitor customer enquiries and feedback to ensure timely and professional responses.
• Review incoming feedback received through various communication channels and determine appropriate follow-up actions.
• Provide customers with timely updates on the status of their cases while investigations or reviews are in progress.
• Liaise with internal stakeholders to gather information and facilitate the resolution of customer enquiries.
• Track and monitor case progress to ensure service standards and response timelines are met.
• Review correspondence and provide recommendations to ensure responses are accurate and customer-focused.
• Compile, analyse, and maintain customer feedback records to identify recurring issues and service improvement opportunities.
• Prepare reports, summaries, and performance updates for management review.
• Support service quality improvement initiatives and contribute to enhancing customer experience.

Skills

Communication

Analytical

MS Office

Independence

Organization

Stakeholder mgmt

Detail-oriented

Education

Bachelor's degree in Business Administration / Customer Service / Communications

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

1 Year Contract

Working Hours : Mon to Thurs 8.30am - 6pm Fri 830am - 5.30pm

Working Location : Clarke Quay (MRT - Purple Line)

The Role:

• Manage and monitor customer enquiries and feedback to ensure timely and professional responses.
• Review incoming feedback received through various communication channels and determine appropriate follow-up actions.
• Provide customers with timely updates on the status of their cases while investigations or reviews are in progress.
• Liaise with internal stakeholders to gather information and facilitate the resolution of customer enquiries.
• Track and monitor case progress to ensure service standards and response timelines are met.
• Review correspondence and provide recommendations to ensure responses are accurate and customer-focused.
• Compile, analyse, and maintain customer feedback records to identify recurring issues and service improvement opportunities.
• Prepare reports, summaries, and performance updates for management review.
• Support service quality improvement initiatives and contribute to enhancing customer experience.

What Are We Looking For?

• Degree in Business Administration, Customer Service, Communications, or a related discipline.
• Relevant experience in customer service, customer relations, administrative support, or a similar role.
• Strong written and verbal communication skills.
• Good analytical and problem-solving abilities.
• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Resourceful, proactive, and able to work independently.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• Good interpersonal skills and the ability to work effectively with stakeholders.
• Meticulous, detail-oriented, and committed to delivering quality service.

We regret that only shortlisted candidates will be notified.

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