Customer Service & Collections Specialist

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A recruitment outsourcing company is looking for customer service representatives in Taguig. The role involves maintaining customer records, handling returns, and effectively communicating with both customers and internal departments. Candidates with excellent communication skills, regardless of experience level, are encouraged to apply. This position offers an opportunity to contribute to customer satisfaction and process improvement.

Qualifications

• Open to candidates with or without experience.
• Strong communication skills are essential.

Responsibilities

• Maintain and update customer records accurately in the system.
• Handle returns, refunds, and exchanges per company policies.
• Follow up with customers to ensure timely resolution of issues and satisfaction.
• Communicate and coordinate effectively with internal departments.
• Provide feedback on customer service trends for process improvement.

Skills

Excellent communication skills

Job description

A recruitment outsourcing company is looking for customer service representatives in Taguig. The role involves maintaining customer records, handling returns, and effectively communicating with both customers and internal departments. Candidates with excellent communication skills, regardless of experience level, are encouraged to apply. This position offers an opportunity to contribute to customer satisfaction and process improvement.