Collections & Payment Solutions Specialist

NIU Professionals Incorporated; Taguig; Presencial; PHP 334.800 - 446.400; Jornada completa

Descripción de la vacante

A leading collection services firm in Taguig is seeking a Collection Specialist to handle overdue accounts. This role involves contacting customers, resolving misunderstandings, and educating them on payment terms. The ideal candidate should possess strong communication skills and a problem-solving attitude to ensure customer satisfaction while maintaining compliance with company policies. Join us to help our customers navigate their payment scenarios effectively.

Formación

• Ability to effectively communicate with customers regarding overdue accounts.
• Experience in resolving misunderstandings related to payment terms.
• Skills in educating customers about consequences of late payments.

Responsabilidades

• Call customers with overdue accounts to discuss payment options.
• Explain the benefits of repayment and effects on credit history.
• Correct misunderstandings regarding product policies.
• Diffuse tension from previous negative customer experiences.
• Set up payment plans and follow-up schedules.
• Educate customers on consequences of late payments.
• Escalate unusual cases to the Team Lead.

Conocimientos

Strong communication skills

Problem-solving ability

Descripción del empleo

A leading collection services firm in Taguig is seeking a Collection Specialist to handle overdue accounts. This role involves contacting customers, resolving misunderstandings, and educating them on payment terms. The ideal candidate should possess strong communication skills and a problem-solving attitude to ensure customer satisfaction while maintaining compliance with company policies. Join us to help our customers navigate their payment scenarios effectively.