Customer Service Clerk

Store Operations; Tuguegarao; On-site; PHP 180,000 - 240,000; Full time

Job summary

Our|Home is seeking a detail-oriented cashier associate in Tuguegarao, Philippines. You will verify transactions, process receipts, and uphold store policies while providing courteous service to every customer.

The role requires strong communication and analytical abilities, with familiarity with POS systems and Microsoft Office. Join a leading lifestyle furniture retailer that values customer satisfaction and accurate, efficient handling of daily sales.

Qualifications

• Graduate of a 2-year course or Senior HS graduate.
• Preferably with background in customer service or similar roles.
• Must be detail-oriented and customer-oriented.

Responsibilities

• Check all consummated sales transactions based on established procedures.
• Consistently follow and abide by the company’s established policies and procedures.
• Wrap and seal the items in appropriate plastic bags and attach customers' copy of the sales invoice/tape receipts.
• Check and verify accuracy of cashier's entries on sales invoices/tape receipts against merchandise purchased by customer/s.
• Request cardholder to sign on the charge invoice/sales draft then check signature and picture of cardholder to verify authenticity.
• Check, verify and confirm validation of credit memos/manually prepared invoices against tape receipts and tags on merchandise.
• Ensure high levels of customers’ satisfaction through excellent service.
• Acknowledge the presence of customers, listen and pay attention to their needs.
• Attend to customer complaints with eagerness and understanding.

Skills

Strong Communication Skills

Customer Service Skills

Analytical Skills

Microsoft Office

Education

2-year course or Senior HS

Tools

POS Systems

Job description

Job Qualifications

• Graduate of any 2 year course or Senior HS graduate
• Preferably with background in customer service or any similar roles
• Must be detail-oriented, and customer-oriented

Job Description

Responsible for checking all consummated sales transactions based on established systems and procedures.

Key Accountabilities

Daily Operations

• Consistently follow and abide by the company’s established policies and procedures.
• Wrap and seal the items in appropriate plastic bags and attach customers' copy of the sales invoice/tape receipts.
• Check and verify accuracy of cashier's entries on sales invoices/tape receipts against merchandise purchased by customer/s.
• Request cardholder to sign on the charge invoice/sales draft then check signature and picture of cardholder to verify authenticity.
• Check, verify and confirm validation of credit memos/manually prepared invoices against tape receipts and tags on merchandise.

Customer Engagement

• Ensure high levels of customers’ satisfaction through excellent service.
• Acknowledge the presence of customers, listen and pay attention to their needs.
• Attend to customer complaints with eagerness and understanding.

Skills

• Strong Communication Skills
• Customer Service Skills
• Analytical Skills
• Knowledgeable in Microsoft applications

Since it opened its first store in SM Megamall in 1997, Our|Home has become the country's leading lifestyle furniture store chain and has pioneered the idea of "lifestyle furniture concept store". It now boasts 34 stores (and growing!) in major SM malls located throughout the metro and the suburbs. Through the years, our philosophy has remained consistent - to provide customers new and exciting home furnishing ideas as well as superb service.

Our|Home is a contemporary furniture store for your stylish living. You'll find furniture pieces and decor that are easy to mix and match. When you visit any of Our|Home store, you'll be greeted with a friendly and relaxed ambiance as well as our helpful staff, so you can enjoy the discovery of that furniture piece and tells you to "bring me home". Our|Home's lifestyle room set-ups suggest concepts to inspire your personal style and jumpstart the designer in you.

Casamia Furniture Center, Inc. is the company name of Our|Home.