Customer Service & Billing Specialist - On-site in Davao

Business Process Outsourcing International, Inc.; Davao City; On-site; PHP 240,000 - 480,000; Full time

Job summary

Business Process Outsourcing International, Inc. in Davao City is hiring a Customer Service Associate (U.S). The role focuses on delivering outstanding customer service, handling billing questions, and identifying sales opportunities. Candidates should be comfortable with CRM systems and be able to work on-site.

The ideal candidate has strong communication skills and a track record in customer service, billing, and sales, with a proactive approach to resolving issues and meeting targets.

Qualifications

• High school graduate required; college-level an advantage.
• Experience in customer service, billing and sales preferred.
• Strong verbal and written communication skills.
• Basic computer proficiency and familiarity with CRM systems.
• Good problem-solving, interpersonal and negotiation skills.
• Ability to handle customer concerns professionally in a target-driven environment.

Responsibilities

• Handle customer inquiries via phone, email, chat, or other channels.
• Assist customers with billing inquiries, payments, account updates, and invoice discrepancies.
• Explain billing statements, charges, payment terms, and service fees.
• Promote products or services and identify opportunities for upselling or cross-selling.
• Resolve customer complaints professionally and ensure satisfaction.
• Maintain accurate customer records and update account information.

Skills

Customer service

Billing

Sales

Communication

CRM systems

Education

High school graduate

College-level preferred

Tools

CRM systems

Job description

Business Process Outsourcing International, Inc. in Davao City is hiring a Customer Service Associate (U.S). The role focuses on delivering outstanding customer service, handling billing questions, and identifying sales opportunities. Candidates should be comfortable with CRM systems and be able to work on-site.

The ideal candidate has strong communication skills and a track record in customer service, billing, and sales, with a proactive approach to resolving issues and meeting targets.