Customer Service Associate - Insurance Account

Accenture PLC; Muntinlupa; On-site; PHP 335,000 - 513,000; Full time

Job summary

Accenture PLC in the Philippines is seeking an Associate to review documents, verify agent and license data, and update records. The role supports compliance processes and requires 1–2 years in financial/healthcare/retirement/insurance accounts, with full-time onsite work in Gateway Cubao, Quezon City or Axis, Alabang, Muntinlupa.

Proficiency in Microsoft Office and a coachable mindset are essential for success in this fast-paced environment.

Qualifications

• Open to college graduates and undergraduate who have completed at least 1st year and with at least 2 years of experience.
• Must have 1 to 2 years of experience in financial/healthcare/retirement/insurance accounts.
• Proficient in Microsoft applications.
• Must be willing to work full time onsite in Gateway Cubao, Quezon City or Axis, Alabang Muntinlupa.

Responsibilities

• Review completeness and compliance of all documents received.
• Verify accuracy of agent and license information.
• Analyze information to determine proper handling of work.
• Encode agent, license and commission information in the system accurately.
• Update existing agent record in the system, if needed.
• Create and post correspondences, if needed.
• Identify the next process based on the workflow and create necessary transactions.
• Performs other task that may be assigned from time to time by Team Leader, Manager, Director.

Skills

Microsoft applications

Coachable

Education

College degree or at least 2nd year undergraduate

1-2 years experience in related accounts

Job description

• Review completeness and compliance of all documents received.
• Verify accuracy of agent and license information.
• Analyze information to determine proper handling of work.
• Encode agent, license and commission information in the system accurately.
• Update existing agent record in the system, if needed.
• Create and post correspondences, if needed.
• Identify the next process based on the workflow and create necessary transactions.
• Performs other task that may be assigned from time to time by Team Leader, Manager, Director.
• #LI-PH

Associate Role

• Open to college graduates and undergraduate who have completed at least 2nd year and with at least 1 year of experience
• Open to college graduates and undergraduate who have completed at least 1st year and with at least 2 years of experience
• Must have 1 to 2 years of experience in financial/healthcare/retirement/insurance accounts
• Proficient in Microsoft applications
• Must be willing to work full time onsite in Gateway Cubao, Quezon City or Axis, Alabang Muntinlupa
• Must be flexible with shifts
• Ability to adhere to current performance tool that team uses
• Coachable - Seeks out and accepts feedback to improve personal performance
• #LI-PH

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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