Qualification Representative – Financial Services – Cebu

Fusion CX; Cebu City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Performance-based incentives

Comprehensive health benefits

Ongoing training and career development

Quarterly team-building activities

All government-mandated benefits

Life insurance program

Job summary

A leading customer service company in Cebu City is hiring a Qualification Representative to assist customers with securing payday loan approvals. The role involves inbound and outbound calls providing guidance, requiring strong communication skills and a minimum typing speed of 35 wpm. Candidates should possess a high school diploma and a willingness to adapt in a dynamic environment. The position offers competitive pay, performance incentives, and a focus on career development, making it an excellent opportunity in the financial services sector.

Qualifications

• Excellent verbal communication skills to explain processes.
• Experience in managing high volumes of inbound and outbound calls.
• Minimum typing speed of 35 words per minute.
• Professional work ethic with a great attendance record.
• Responsible handling of sensitive information.
• Ability to stay organized and multitask effectively.
• Willingness to learn and adapt to changes.
• Effective in both individual and team settings.
• Ability to manage stress in high-pressure situations.

Responsibilities

• Provide outstanding customer service with professionalism.
• Assist customers with loan-related inquiries via calls.
• Build rapport with customers and provide tailored solutions.
• Process customer information with attention to detail.
• Manage customer interactions efficiently while under pressure.
• Stay updated with company services for better customer support.
• Collaborate within the team to meet goals and expectations.
• Be flexible with working hours, including nights and weekends.

Skills

Strong verbal communication skills

Call handling

Typing Speed

Work Ethic

Confidentiality

Organizational Skills

Adaptability

Team Player

Pressure Management

Education

Senior High School (SHS) graduate

Job description

Are you seeking customer service jobs or call center positions in Cebu City? Are you seeking a customer service representative or call center agent role to grow your career with a global enterprise? Aim higher and become a CX specialist with Fusion CX in Cebu! Join our team and become a qualification representative in Cebu. You will have an exciting opportunity in the financial services and customer experience sector! Whether you are looking for a rewarding Cebu hiring in customer support or want to grow within a thriving, fast-paced company, this role is your chance to shine. At Fusion CX, we specialize in supporting customers through their loan approval journey, offering a rewarding career path for those passionate about delivering exceptional service and building lasting relationships.

Job Description

Job Summary As a Qualification Representative in Cebu, you will play a vital role in helping customers navigate the process of securing payday loan approvals. You will engage in inbound and outbound calls, providing clear, accurate, and helpful information while fostering a professional yet friendly relationship with each customer. The role requires a dedicated, self-motivated individual who is not afraid to work in a dynamic environment. There’s no telemarketing here—this is about assisting customers who reach out to us for guidance and proactively reaching out to potential clients to offer assistance in their financial journey.

Job Duties & Responsibilities

• Customer Support Excellence: Provide outstanding customer service, embodying the company's values with enthusiasm, optimism, and professionalism.
• Clear Communication: Engage with customers confidently on inbound and outbound calls, assisting them with loan-related inquiries and ensuring they understand the process.
• Credibility Building: Establish rapport with customers by offering personalized support and solutions to help them secure loan approval.
• Attention to Detail: Process customer information accurately and maintain high standards of confidentiality.
• Multi-tasking and Adaptability: Manage multiple customer interactions simultaneously, maintaining composure under pressure while ensuring each call is resolved efficiently.
• Support and Growth: Continuously update your knowledge of company services and processes to assist customers better, while also embracing change and acquiring new skills.
• Collaborative Work: Work effectively both as part of a team and independently, ensuring that goals and expectations are consistently met.
• Schedule: Must be flexible to work nights, weekends, and holidays as scheduled.

Job Requirements

Skills & Qualifications

• Communication: Strong verbal communication skills, with the ability to clearly explain processes and handle customer concerns.
• Call Handling: Comfortable with both inbound and outbound calls and capable of managing high call volumes.
• Typing Speed: A minimum typing speed of 35 words per minute is required to ensure accurate and efficient documentation.
• Work Ethic: Excellent attendance record and a professional approach to meeting targets and deadlines.
• Confidentiality: Ability to handle sensitive information responsibly and with integrity.
• Organizational Skills: Ability to stay organized and manage multiple tasks while maintaining attention to detail.
• Adaptability: Willingness to embrace change and continuously learn, staying current with industry trends and company policies.
• Team Player: Capable of working effectively in both individual and team-based settings.
• Pressure Management: Thrive in high-pressure environments, demonstrating resilience and focus even during challenging interactions.

Prior Experience

• BPO Experience: At least 6 months of experience in a customer service or BPO environment.
• Education: At least a Senior High School (SHS) graduate.
• Preferred Experience: Background in financial services is a plus.

Why Join Fusion CX

Joining our team means joining a company that values career development and supports your growth. We offer a competitive salary and a range of benefits designed to ensure your success, both personally and professionally.

• Exciting Incentives: Performance-based incentives and client performance commissions to reward your hard work and dedication.
• Comprehensive Benefits: HMO has dental coverage, free dependent coverage, and a life insurance program.
• Career Development: Ongoing training and growth opportunities to help you advance your career.
• Team-Building Activities: Enjoy quarterly team-building activities to strengthen camaraderie and boost morale.
• Government Benefits: All government-mandated benefits are provided, along with a comprehensive salary package from day one.
• Life Insurance: Secure Your Future with Our Life Insurance Program.

If you’re looking for an advantageous call center hiring in Cebu or a Cebu job hiring opportunity as a customer service representative, this is your chance to join a dynamic and supportive CX team! If you are looking for traditional call center agent jobs in Cebu City, go beyond the ordinary. Please apply now to take the first step in your exciting career as a Qualification Representative in the financial services and CX sector and help make a difference in the lives of our customers.