Customer Service Associate – Iloilo

Gratitude Philippines; Iloilo; On-site; PHP 201,000 - 312,000; Full time

Job summary

Gratitude Philippines is hiring for a Customer Service role at our Iloilo site. We seek enthusiastic individuals with strong communication and prior BPO experience to handle inquiries and deliver a positive customer experience.

Open to high school graduates and above, with walk-in recruitment and onsite work at Iloilo City. Weekend/holiday shifts may be required.

Qualifications

• Minimum 6 months of BPO experience.
• Excellent verbal and written communication skills.
• Willingness to work onsite in Iloilo City.

Responsibilities

• Handle customer inquiries through designated channels.
• Provide accurate information and effective solutions.
• Address complaints and resolve issues professionally.
• Maintain a positive, customer-focused approach during interactions.
• Follow company policies, procedures and service quality standards.
• Ensure customer information and interaction records are updated.
• Meet assigned performance targets and service-level expectations.
• Collaborate with team members and supervisors to ensure quality service delivery.

Skills

Customer service

Communication skills

Problem solving

Education

High School or higher education

Senior High / College undergraduate

College graduate

Tools

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Job description

Location: Iloilo City, Philippines

Experience: Minimum 6 Months of BPO Experience
Education: High School Graduate / Senior High School Graduate / College Undergraduate / College Graduate
Work Mode: Work From Office (WFO)
Hiring Process: Walk-in Recruitment

Job Summary

We are looking for enthusiastic and customer-focused individuals to join our Customer Service team at the Iloilo site. The ideal candidate should have excellent communication skills, prior BPO experience, and the ability to handle customer inquiries professionally while delivering a positive customer experience.

Key Responsibilities

• Handle customer inquiries through designated communication channels.
• Provide accurate information and effective solutions to customer concerns.
• Address customer complaints and resolve issues professionally.
• Maintain a positive and customer-focused approach during interactions.
• Follow company policies, procedures, and service quality standards.
• Ensure customer information and interaction records are updated accurately.
• Meet assigned performance targets and service-level expectations.
• Collaborate with team members and supervisors to ensure quality service delivery.

Requirements

• Open to High School Graduates, Senior High School Graduates, College Undergraduates, and College Graduates.
• Minimum of 6 months of BPO experience is required.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Willingness to work onsite in Iloilo City.
• Flexible to work in shifting schedules, including weekends and holidays, as required by the business.
• Positive attitude and willingness to learn.

Recruitment Process

Walk-in hiring process.

Office Address:
Iloilo Recruitment Hub, Retail 3A, One Global Center, Corner Megaworld Avenue & Cyber Street, Iloilo Business Center, Iloilo City.