Customer Service Associate I – Order Fulfillment & Support

Littelfuse; Lipa; Presencial; PHP 480.000 - 720.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Performance-based incentives

Flexible work arrangements

Development opportunities

Descripción de la vacante

Littelfuse is seeking a customer service professional in Batangas, Philippines who will manage orders, respond to client inquiries, and support sales through RFQs and pricing activities. The role emphasizes clear communication, timely processing, and quality-focused collaboration with diverse teams.

You will contribute to process improvements, maintain data accuracy, and uphold Littelfuse’s standards while working in a dynamic manufacturing environment.

Formación

• Bachelor’s degree required with 2+ years in a customer-service environment.
• Excellent writing and verbal English skills; additional languages preferred.
• Working knowledge of MS Office, SAP and MRP systems.
• Familiarity with ISO/QS/TS quality standards is a plus.

Responsabilidades

• Manage customer orders: process POs, enter within 24 hours, handle changes and blocks.
• Respond to requests: expediting, shipments, stock, updates, returns, credits/debits.
• Maintain relationships through proactive order status communication and support.
• Assist sales: RFQs, quotes, pricing approvals, PCNs communications.
• Suggest process improvements and ensure accurate customer data and quality info.

Conocimientos

English fluency

Customer service experience

MS Office

SAP

MRP knowledge

Additional languages preferred

Educación

Bachelor's degree

Herramientas

SAP

MRP system

Descripción del empleo

Littelfuse is seeking a customer service professional in Batangas, Philippines who will manage orders, respond to client inquiries, and support sales through RFQs and pricing activities. The role emphasizes clear communication, timely processing, and quality-focused collaboration with diverse teams.

You will contribute to process improvements, maintain data accuracy, and uphold Littelfuse’s standards while working in a dynamic manufacturing environment.